UCO Bank Customer Care

UCO Bank Customer Care

UCO Bank is one of the major government-owned commercial banks in India. It also features in Forbes Global top 2000 list with a business of Rs 4.55 Lakh Crores in 20013-14. The bank has huge presence across the country with more than 4000 service units and 49 zonal offices. The bank is headquartered in BTM Sarani, Kolkata. The bank provides all facilities to its customers, be it online or offline. The UCO Bank customer Care service team is quite active and helps customers in getting their issues resolved and queries answered in as less time as possible.

UCO Bank Customer Care Head Office

 

UCO Bank is based in Kolkata where it was setup in 1943. The complete mailing address of the bank is
UCO Bank,
Customer Service and Customer Complaints Cell,
Strategic Planning Department, Head Office,
2nd Floor, 10, BTM Sarani,
Kolkata, West Bengal – 700 001
Phone: 033 44557970, 033 44557977 Fax: 033 44557319
E-mail: hosp.cscell@ucobank.co.in

UCO Bank Helpline

Existing customers as well as non-customers can contact UCO Bank Customer Care toll free number 1800 274 0123 and get their queries answered by the customer service team. This number can also be used for ATM hotlisting, grievance redressal, feedback and suggestions and other e-banking related services.
Customers can send an e-mail to uco.custcare@ucobank.co.in for hotlisting their lost or misplaced ATM card. For other ATM related queries, they can write an e-mail to hoatm.calcutta@ucobank.co.in with complete details. The team tries to resolve the queries at the earliest. For other e-banking queries, customers can write to hoe_banking.calcutta@ucobank.co.in in order to get their queries answered.
For filing a grievance, customers can drop an email at hopgr.calcutta@ucobank.co.in. If they have any suggestions or they want to give a feedback, positive or negative, they can write to customercare.calcutta@ucobank.co.in.
For queries and issues related to NEFT and RTGS, customers can file their complaints directly by sending an e-mail to rtgsneftdesk.kolkata@ucobank.co.in or bo.treasury@ucobank.co.in.

Toll Free Number 1800 274 0123
For ATM Hotlisting & helpline e-mail uco.custcare@ucobank.co.in
Other ATM Queries hoatm.calcutta@ucobank.co.in
E-banking related queries hoe_banking.calcutta@ucobank.co.in
Customer Grievances hopgr.calcutta@ucobank.co.in
Customer Feedback/ suggestions customercare.calcutta@ucobank.co.in
NEFT and RTGS rtgsneftdesk.kolkata@ucobank.co.in bo.treasury@ucobank.co.in

UCO Bank Debit Card Hotlisting by SMS

UCO Bank Customer Care has made it simpler for customers to get their lost or misplaced debit card hotlisted by sending a SMS to 9230192301 in any of the below-mentioned formats.

SMS Format Example SMS to be sent on
HOT HOT 9230192301
HOT<space><last 4 digit of card no.> HOT 1234
HOT<space><14 digit account no.> HOT 12345678901234

UCO Bank Locator

UCO Bank Customer Care can find the address and location of any of the branches or UCO Bank ATMs by visiting the https://www.ucobank.com/English/locator.aspx  website and entering details like state, city, branch name, IFS code, locality and advanced options like forex card, locker and demat account.

UCO Bank Grievance Redressal

If any customer has a grievance against the bank or its employee, the customer can send a letter mentioning the case diligently in the letter and send it to the below mentioned address.
UCO Bank,
Customer Service and Customer Complaints Cell,
Strategic Planning Department, Head Office,
2nd Floor, 10, BTM Sarani,
Kolkata, West Bengal – 700 001
Phone: 033 44557970, 033 44557977 Fax: 033 44557319
E-mail: hosp.cscell@ucobank.co.in
For complaints regarding banking codes and standards, people can write to or contact the following:
Principal Code Compliance Officer for Banking Codes and Standards Board of India (BCSBI):-
Shri. R.K.Sharma
General Manager (Strategic Planning and GAD)
UCO BANK Head Office -1
2nd Floor, 10, B.T.M Sarani,
Kolkata, West Bengal – 700 001
Phone No: 033 44557977, Fax: 033 44557319
E-mail: hosp.cscell@ucobank.co.in
If grievances are not addressed and resolved at the primary level, people can write to the following address. They should properly mention their issues and providing complete details.
Chief Grievance Redressal Officer:-
Shri. A.K. Baruah,
Assistant General Manager Customer Services & Customer Complaints Cell,
Strategic Planning Department UCO BANK Head Office – 1
2nd Floor, 10, B.T.M Sarani
Kolkata, West Bengal – 700 001
Phone No: 033 44557970, Fax: 033 44557319
E-mail: hosp.cscell@ucobank.co.in

Time Bound Grievance Redressal
UCO Bank Customer Care follows an internal procedure under which all grievances and complaints lodged by customers have to be resolved under a specific time frame. The time frame for resolution of all complaints is as follows:

Branch level 7 days
Zonal office level 4 days
Circle Office level 4 days
HO level 6 days

If any of the complaints is not addressed within the stipulated timeframe, and within a maximum of 21 days, the customer can take the matter to the Banking Ombudsman appointed by the RBI. Customers can download the form from the bank’s website https://www.ucobank.com/English/complaint-form.aspx and send the form with relevant documents to the following address.

Centre Contact details of the Office of Banking Ombudsman Area of Operation
Ahmedabad Shri Rajesh Kumar
C/o Reserve Bank of India
La Gajjar Chambers, Ashram Road,
Ahmedabad-380 009
Tel.No.079- 26582357, 079-26586718
Fax No.079-26583325
email: bogujarat@rbi.org.in
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
Bangalore Shri. M.Palanisamy
C/o Reserve Bank of India
10/3/8, Nrupathunga Road
Bangalore-560 001
Tel.No.080-22210771, 080-22275629
Fax No.080-22244047
email: bobangalore@rbi.org.in
Karnataka
Bhopal Shri A.F. Naqvi
C/o Reserve Bank of India
Hoshangabad Road, Post Box No.32,
Bhopal-462 011
Tel.No.0755-2573772, 0755-2573776
Fax No.0755-2573779
email: bobhopal@rbi.org.in
Madhya Pradesh and Chattisgarh
Bhubaneswar Shri B.K. Bhoi
C/o Reserve Bank of India
Pt. Jawaharlal Nehru Marg
Bhubaneswar-751 001
Tel.No.0674-2396207, 0674-2396008
Fax No.0674-2393906
email: bobhubaneswar@rbi.org.in
Orissa
Chandigarh Smt. Jaimal Tashi
C/o Reserve Bank of India
New Office Building
Sector-17, Central Vista
Chandigarh-160 017
Tel.No.0172-2721109, 0172-2721011
Fax No.0172-2721880
email: bochandigarh@rbi.org.in
Himachal Pradesh, Punjab and Union Territory of Chandigarh
Chennai Shri S.Ganesh
C/o Reserve Bank of India,
Fort Glacis,
Chennai 600 001
Tel No.044-25399170, 044-25395964
Fax No.044-25395488
email: bochennai@rbi.org.in
Tamil Nadu, Union Territories of Pondicherry and Andaman and Nicobar Islands
Guwahati Shri B.B. Sangma
C/o Reserve Bank of India
Station Road,
Pan Bazar
Guwahati-781 001
Tel.No.0361-2542556, 0361-2540445
Fax No.0361-2540445
email: boguwahati@rbi.org.in
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
Hyderabad Sh. M. Sebastian
C/o Reserve Bank of India
6-1-56, Secretariat Road
Saifabad,
Hyderabad-500 004
Tel.No.040-23210013, 040-23243970
Fax No.040-23210014
email: bohyderabad@rbi.org.in
Andhra Pradesh
Jaipur Shri N.P. Topno
C/o Reserve Bank of India,
Ram Bagh Circle,
Tonk Road, Post Box No.12,
Jaipur-302 004
Tel.No.0141-2570357/0141-2570392
Fax No.0141-2562220
email: bojaipur@rbi.org.in
Rajasthan
Kanpur Shri Smt. Madhvi Sharma
C/o Reserve Bank of India
M.G. Road, Post Box No.82
Kanpur-208 001
Tel.No.0512-2361191/0512-2310593
Fax No.0512-2362553
email: bokanpur@rbi.org.in
Uttar Pradesh (excluding District of Ghaziabad) and Uttaranchal
Kolkata Shri M.S. Soy
C/o Reserve Bank of India
15, Nethaji Subhas Road
Kolkata-700 001
Tel.No.033-22306222/033-22305580
Fax No.033-22305899
email: bokolkata@rbi.org.in
West Bengal and Sikkim
Mumbai Smt. R. Sebastian
C/o Reserve Bank of India
Garment House,
Ground Floor,
Dr. Annie Besant Road,
Worli, Mumbai-400 018
Tel.No.022-24924607/022-24960893
Fax No.022-24960912
email: bomumbai@rbi.org.in
Maharashtra and Goa
New Delhi Shri M. Rajeshwar Rao
Banking Ombudsman
Reserve Bank of India Building
2nd Floor, 6, Sansad Marg
New Delhi – 110001
Tel No. 011-23725219/23710882/23725445
Fax No. 011-23725218
email: bonewdelhi@rbi.org.in
Delhi, Haryana, Jammu and Kashmir and Ghaziabad district of Uttar Pradesh
Patna Shri Shrimohan Yadav
C/o Reserve Bank of India,
South Gandhi Maidan,
Patna-800 001
Tel.No.0612-2322569/2323734
Fax No.0612-2320407
email: bopatna@rbi.org.in
Bihar and Jharkhand
Trivandrum Sh. F.R. Joseph
C/o Reserve Bank of India
Bakery Junction
Thiruvananthapuram-695 033
Tel.No.0471-2332723/0471-2329676
Fax No.0471-2321625
email: bothiruvananthapuram@rbi.org.in
Kerala and Union Territory of Lakshadweep

 

 

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