UCO Bank is one of the major government-owned commercial banks in India. It also features in Forbes Global top 2000 list with a business of Rs 4.55 Lakh Crores in 20013-14. The bank has huge presence across the country with more than 4000 service units and 49 zonal offices. The bank is headquartered in BTM Sarani, Kolkata. The bank provides all facilities to its customers, be it online or offline. The UCO Bank customer Care service team is quite active and helps customers in getting their issues resolved and queries answered in as less time as possible.
UCO Bank Customer Care Head Office
UCO Bank is based in Kolkata where it was setup in 1943. The complete mailing address of the bank is
UCO Bank,
Customer Service and Customer Complaints Cell,
Strategic Planning Department, Head Office,
2nd Floor, 10, BTM Sarani,
Kolkata, West Bengal – 700 001
Phone: 033 44557970, 033 44557977 Fax: 033 44557319
E-mail: hosp.cscell@ucobank.co.in
UCO Bank Helpline
Existing customers as well as non-customers can contact UCO Bank Customer Care toll free number 1800 274 0123 and get their queries answered by the customer service team. This number can also be used for ATM hotlisting, grievance redressal, feedback and suggestions and other e-banking related services.
Customers can send an e-mail to uco.custcare@ucobank.co.in for hotlisting their lost or misplaced ATM card. For other ATM related queries, they can write an e-mail to hoatm.calcutta@ucobank.co.in with complete details. The team tries to resolve the queries at the earliest. For other e-banking queries, customers can write to hoe_banking.calcutta@ucobank.co.in in order to get their queries answered.
For filing a grievance, customers can drop an email at hopgr.calcutta@ucobank.co.in. If they have any suggestions or they want to give a feedback, positive or negative, they can write to customercare.calcutta@ucobank.co.in.
For queries and issues related to NEFT and RTGS, customers can file their complaints directly by sending an e-mail to rtgsneftdesk.kolkata@ucobank.co.in or bo.treasury@ucobank.co.in.
| Toll Free Number | 1800 274 0123 |
| For ATM Hotlisting & helpline e-mail | uco.custcare@ucobank.co.in |
| Other ATM Queries | hoatm.calcutta@ucobank.co.in |
| E-banking related queries | hoe_banking.calcutta@ucobank.co.in |
| Customer Grievances | hopgr.calcutta@ucobank.co.in |
| Customer Feedback/ suggestions | customercare.calcutta@ucobank.co.in |
| NEFT and RTGS | rtgsneftdesk.kolkata@ucobank.co.in bo.treasury@ucobank.co.in |
UCO Bank Debit Card Hotlisting by SMS
UCO Bank Customer Care has made it simpler for customers to get their lost or misplaced debit card hotlisted by sending a SMS to 9230192301 in any of the below-mentioned formats.
| SMS Format | Example | SMS to be sent on |
| HOT | HOT | 9230192301 |
| HOT<space><last 4 digit of card no.> | HOT 1234 | |
| HOT<space><14 digit account no.> | HOT 12345678901234 |
UCO Bank Locator
UCO Bank Customer Care can find the address and location of any of the branches or UCO Bank ATMs by visiting the https://www.ucobank.com/English/locator.aspx website and entering details like state, city, branch name, IFS code, locality and advanced options like forex card, locker and demat account.
UCO Bank Grievance Redressal
If any customer has a grievance against the bank or its employee, the customer can send a letter mentioning the case diligently in the letter and send it to the below mentioned address.
UCO Bank,
Customer Service and Customer Complaints Cell,
Strategic Planning Department, Head Office,
2nd Floor, 10, BTM Sarani,
Kolkata, West Bengal – 700 001
Phone: 033 44557970, 033 44557977 Fax: 033 44557319
E-mail: hosp.cscell@ucobank.co.in
For complaints regarding banking codes and standards, people can write to or contact the following:
Principal Code Compliance Officer for Banking Codes and Standards Board of India (BCSBI):-
Shri. R.K.Sharma
General Manager (Strategic Planning and GAD)
UCO BANK Head Office -1
2nd Floor, 10, B.T.M Sarani,
Kolkata, West Bengal – 700 001
Phone No: 033 44557977, Fax: 033 44557319
E-mail: hosp.cscell@ucobank.co.in
If grievances are not addressed and resolved at the primary level, people can write to the following address. They should properly mention their issues and providing complete details.
Chief Grievance Redressal Officer:-
Shri. A.K. Baruah,
Assistant General Manager Customer Services & Customer Complaints Cell,
Strategic Planning Department UCO BANK Head Office – 1
2nd Floor, 10, B.T.M Sarani
Kolkata, West Bengal – 700 001
Phone No: 033 44557970, Fax: 033 44557319
E-mail: hosp.cscell@ucobank.co.in
Time Bound Grievance Redressal
UCO Bank Customer Care follows an internal procedure under which all grievances and complaints lodged by customers have to be resolved under a specific time frame. The time frame for resolution of all complaints is as follows:
| Branch level | 7 days |
| Zonal office level | 4 days |
| Circle Office level | 4 days |
| HO level | 6 days |
If any of the complaints is not addressed within the stipulated timeframe, and within a maximum of 21 days, the customer can take the matter to the Banking Ombudsman appointed by the RBI. Customers can download the form from the bank’s website https://www.ucobank.com/English/complaint-form.aspx and send the form with relevant documents to the following address.
| Centre | Contact details of the Office of Banking Ombudsman | Area of Operation |
| Ahmedabad | Shri Rajesh Kumar C/o Reserve Bank of India La Gajjar Chambers, Ashram Road, Ahmedabad-380 009 Tel.No.079- 26582357, 079-26586718 Fax No.079-26583325 email: bogujarat@rbi.org.in |
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
| Bangalore | Shri. M.Palanisamy C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bangalore-560 001 Tel.No.080-22210771, 080-22275629 Fax No.080-22244047 email: bobangalore@rbi.org.in |
Karnataka |
| Bhopal | Shri A.F. Naqvi C/o Reserve Bank of India Hoshangabad Road, Post Box No.32, Bhopal-462 011 Tel.No.0755-2573772, 0755-2573776 Fax No.0755-2573779 email: bobhopal@rbi.org.in |
Madhya Pradesh and Chattisgarh |
| Bhubaneswar | Shri B.K. Bhoi C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Tel.No.0674-2396207, 0674-2396008 Fax No.0674-2393906 email: bobhubaneswar@rbi.org.in |
Orissa |
| Chandigarh | Smt. Jaimal Tashi C/o Reserve Bank of India New Office Building Sector-17, Central Vista Chandigarh-160 017 Tel.No.0172-2721109, 0172-2721011 Fax No.0172-2721880 email: bochandigarh@rbi.org.in |
Himachal Pradesh, Punjab and Union Territory of Chandigarh |
| Chennai | Shri S.Ganesh C/o Reserve Bank of India, Fort Glacis, Chennai 600 001 Tel No.044-25399170, 044-25395964 Fax No.044-25395488 email: bochennai@rbi.org.in |
Tamil Nadu, Union Territories of Pondicherry and Andaman and Nicobar Islands |
| Guwahati | Shri B.B. Sangma C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 Tel.No.0361-2542556, 0361-2540445 Fax No.0361-2540445 email: boguwahati@rbi.org.in |
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura |
| Hyderabad | Sh. M. Sebastian C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 Tel.No.040-23210013, 040-23243970 Fax No.040-23210014 email: bohyderabad@rbi.org.in |
Andhra Pradesh |
| Jaipur | Shri N.P. Topno C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No.12, Jaipur-302 004 Tel.No.0141-2570357/0141-2570392 Fax No.0141-2562220 email: bojaipur@rbi.org.in |
Rajasthan |
| Kanpur | Shri Smt. Madhvi Sharma C/o Reserve Bank of India M.G. Road, Post Box No.82 Kanpur-208 001 Tel.No.0512-2361191/0512-2310593 Fax No.0512-2362553 email: bokanpur@rbi.org.in |
Uttar Pradesh (excluding District of Ghaziabad) and Uttaranchal |
| Kolkata | Shri M.S. Soy C/o Reserve Bank of India 15, Nethaji Subhas Road Kolkata-700 001 Tel.No.033-22306222/033-22305580 Fax No.033-22305899 email: bokolkata@rbi.org.in |
West Bengal and Sikkim |
| Mumbai | Smt. R. Sebastian C/o Reserve Bank of India Garment House, Ground Floor, Dr. Annie Besant Road, Worli, Mumbai-400 018 Tel.No.022-24924607/022-24960893 Fax No.022-24960912 email: bomumbai@rbi.org.in |
Maharashtra and Goa |
| New Delhi | Shri M. Rajeshwar Rao Banking Ombudsman Reserve Bank of India Building 2nd Floor, 6, Sansad Marg New Delhi – 110001 Tel No. 011-23725219/23710882/23725445 Fax No. 011-23725218 email: bonewdelhi@rbi.org.in |
Delhi, Haryana, Jammu and Kashmir and Ghaziabad district of Uttar Pradesh |
| Patna | Shri Shrimohan Yadav C/o Reserve Bank of India, South Gandhi Maidan, Patna-800 001 Tel.No.0612-2322569/2323734 Fax No.0612-2320407 email: bopatna@rbi.org.in |
Bihar and Jharkhand |
| Trivandrum | Sh. F.R. Joseph C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 Tel.No.0471-2332723/0471-2329676 Fax No.0471-2321625 email: bothiruvananthapuram@rbi.org.in |
Kerala and Union Territory of Lakshadweep |
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