Syndicate Bank Customer Care

Syndicate Bank Customer Care

Syndicate Bank is among the oldest and major commercial banks in the country. Founded in 1925 by the name Canara Industrial and Banking Syndicate Limited in Udupi, Karnataka, the bank was nationalised in 1969 by the Government of India. Currently, headquartered in Manipal, Karnataka, the bank offers banking and financial products and Syndicate Bank Customer Care as finance and insurance, consumer banking, corporate banking, investment banking, investment management, private equity, mortgages and credit cards etc.

With a revenue of more than 6 thousand Crore Rupees in 2017 and an employee strength of more than 34 thousand employees, Syndicate Bank has spread its network across the nation with over 3500 branches and an international branch in London, UK too.

Syndicate Bank Customer Care Number 

Syndicate Bank provides its customers with both credit cards and debit cards. If, for example, the customers hold a Global Credit Card and wish to contact the Syndicate Bank Card Customer Care, they can contact the Syndicate Bank Credit Card Customer Care number at:
1800-225-092 (This no. is toll-free from BSNL and MTNL landlines)
Syndicate Bank Credit Card Email Id

If the bank’s credit card customers require assistance over email, then they can also contact Syndicate Bank on the below mentioned Syndicate Bank Credit Card Email Id
cardcentre@syndicatebank.co.in
Syndicate Bank Debit Card Email Id
If the bank’s debit card customers require assistance over email, then they can contact Syndicate Bank on the below mentioned Syndicate Bank Debt Card Email Id 
dcc@syndicatebank.co.in

Syndicate Bank Card Hotlisting Customer Care Number 

If a Syndicate Bank’s customer’s card has been hotlisted (reported lost or stolen), he/she can call the below Syndicate Bank Card Blocking Customer Care Numberfor blocking his/her card:
022-4042-6003

Please note that if the customer calls the above Syndicate Bank Customer Care Number. from a non-BSNL/MTNL phone line then he/she will be charged for the call.

If the customers have a Global Debit Card and they want to block/hotlist the same, they can call the below mentioned Syndicate Bank Debit Card Blocking Customer Care Number:

1800-425-0585 (This 24×7 customer care number can be called toll-free from all BSNL/MTNL landlines)

If the customers are calling from a non-BSNL/MTNL landline with the purpose of blocking their debit card, then they can call either one of the two below-listed Syndicate Bank Customer Care Numbers:
9483522433
080-2512-5300

Syndicate Bank Internet Banking Customer Care Number & Email Id 

If the customers are facing an issue with Syndicate Bank Internet Banking, then they can contact the bank’s 24 hour internet banking customer care no.:
1800-425-5784
The aggrieved customer can also contact Syndicate Bank Internet Banking customer care on their below-listed email id:

Syndinet@syndicatebank.co.in ; syndcare@syndicatebank.co.in

Syndicate Bank Customer Care Number for General Queries

If the customers’ queries are generic in nature, then they can contact Syndicate Bank Customer Care Number for General Queries at:
080-22260281 (This line is active from 10.00am to 5.00pm on all working days)

Syndicate Bank Debit Card and Credit Card Enquiry Customer Care Number 

The Syndicate Bank customer care nos. for handling credit and debit card enquiries are as mentioned below:
080 – 266 39966/67/68

Please note that the working hours for these helplines are 10 a.m. – 5 p.m. on weekdays and 10 a.m. – 2 p.m. on Saturdays.

Syndicate Bank Mobile Banking Customer Care Number 

Syndicate Bank has a dedicated customer care and helpline for customers who are using or planning to use the bank’s mobile banking services. This customer care can help customers out on mobile banking issues which deal with downloading their mobile app and using it and other such functionalities which are party to mobile banking. The Syndicate Bank Mobile Banking Customer Care Number for resolution of your queries is:
07498982538
(The helpline is open Monday to Friday from 10am to 7 pm and on Saturdays from 10 am to 6 pm)

Syndicate Bank NRI Customer Service Cell Address, Number & Email Id

For their Non Resident Indian (NRI) customers’, Syndicate Bank has created a devoted Syndicate Bank NRI Customer Service Cell in Mumbai, the details of which are as below:
Address: Syndicate Bank, International Division
Maker Towers ‘F’, 2nd Floor, Cuffe Parade, Colaba
Mumbai – 400005 (India)
Phone No: (+91) 022-2218 9606 / 022-2218 1780 (This helpline is reachable from 10 A.M. to 5 P.M. IST). Fax No: (+91) 022-2216-1537.
Email Id: nrd@syndicatebank.co.in

Syndicate Bank Complaint Redressal
To establish a customer-first and a customer-friendly culture in the bank, Syndicate Bank has established to observe the 15th day of every month as “Customer Day” when on the 15th day of every month (next day, if 15th is a holiday or half-day) across the bank’s branches, regional offices and corporate office, during 3 p.m. to 5 p.m., any customer can meet the senior/top executives of the bank including the Chairman & Managing Director without prior appointment.
Syndicate Bank follows the following process for grievance redressal:

  1. In case the customer has a grievance with the bank, then the customer should bring the same to notice of his/her bank’s branch manager. The customer can expect immediate redressal from them.
  2. If the grievance is not resolved at Branch Manager level then the customer can escalate the matter to the concerned Regional Manager (Regional Managers are the Nodal Officers for complaints at the Regional Offices) by contacting them at their contact address. Their contact addresses is available at the below web-link: https://www.syndicatebank.in/english/CustomerService.aspx
  3. If the matter is still not settled and needs to be escalated further, the customer can contact the Controlling Authority/Nodal Officer at the Corporate Office in Bangalore at the address given below, listing all the details of the case. The Syndicate Bank Nodal Officer contact details are as described below:General Manager
    Syndicate Bank, Corporate Office
    Planning & Development Department
    Syndicate Bank Building
    2nd Cross, Gandhinagar,
    Bangalore – 560009
    Phone: 080-22260281
    Fax: 080-22208960
    Email Id: syndcare@syndicatebank.co.in
  4. If the complainant still feels unsatisfied by their complaint’s or grievance’s resolution, he/she can contact the concerned Line Functioning Heads of the bank.
  5. Further escalation to this is possible too. The customer can contact the Chairman & Managing Director of the Bank.
  6. Additionally, the customer can also approach the “Internal Ombudsman (IO)” for their problem’s speedy resolution. The contact address for IO is:Directorate of Public Grievances, Govt. of India,
    Cabinet Secretariat,
    Sansad Marg, New Delhi.

There is also a Syndicate Bank toll-free no. for Complaint redressal
1800-425-6655
If the customers want to file a complaint online, they can do so by visiting the below web-link:
https://www.syndicatebank.in/english/ComplaintForm.aspx
If the customers want to know more about Syndicate Bank complaint and grievance redressal process, they can do so by visiting the below web-link:
https://www.syndicatebank.in/downloads/Cir.000-2011-BC-Grivn-Reds.pdf

Syndicate Bank Registered and Corporate Address

Syndicate Bank Registered Head Office
Syndicate Bank Head Office
Door No. 16/355 & 16/365A
Manipal – 576 104
Udupi District
Karnataka, India

Syndicate Bank Corporate Office
II Cross, Gandhi Nagar,
Bangalore, 560009, Karnataka
Syndicate Bank Online Contact 
Syndicate Bank customers can also contact them through the online portal by visiting the below web-link:
https://www.syndicatebank.in/english/ContactUs.aspx

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