SBI or State Bank of India is the largest government owned bank headquartered in Mumbai. Recently, it merged its associate banks – State bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala and State Bank of Travancore and Bharatiya Mahila Bank which was the first consolidation in the Indian banking industry. It has over 24000 branches, 60000 ATMs with over 420 million customers all over the world. The bank has a 24/7 SBI customer care services that help you resolve any kind of question or issues that you are facing with any SBI banking product or services. Here are the details of the same.
SBI Customer Care Number: 24/7 Toll-Free Number
One can call on their 24/7 customer care number for any kind of questions, queries, feedback or complaint. They have 3 toll-free numbers for customer support:
- 1800 11 2211
- 1800 425 3800
- 080-26599990
SBI Customer Care Service via SMS and Missed Call
SBI offers SMS and missed call banking services to its customers. Following are the SMS codes of the most common services:
| Number | Message | Purpose |
| 8008202020 | UNHAPPY | File a complaint |
| 9223766666 | BAL | Check your balance |
| 9223866666 | MSTMT | Mini Statement |
| 567676 | BLOCK | Block your ATM card |
| 567676 | PIN | Generate new ATM pin |
SBI Customer Care Service at Bank Branches
You can visit your nearest bank branch for your questions and complaints. To locate the nearby branch, visit their official website and search using your area name or pin code.
Escalation – Contact Details of Nodal Officers – Area Wise
In case you are not satisfied with the solution offered by the bank via call, text message or the branch, you can escalate the issue and contact the nodal officer of your area. Here are the details of the same:
| Area | Address | Telephone Number | Email ID |
| AHMEDABAD | Local Head Office, Bhadra, Ahmedabad, 380001 | 079-25506577 | agmcustomer.lhoahm@sbi.co.in |
| KOLKATA | Local Head Office, Samridhi Bhavan, 1, Strand Road, Kolkata, 700001 | 033-22436524 | agmcustomer.lhokol@sbi.co.in |
| BHOPAL | Local Head Office, Hosangabad Road, BHOPAL, 462011 | 0755-4288010 | agmcustomer.lhobho@sbi.co.in |
| BHUBANESWAR | Local Head Office, III/I, Pt. J L Nehru Marg, 751001 | 0674-2391772 | agmcustomer.lhobhu@sbi.co.in |
| CHANDIGARH | Local Head Office, Sector 17 A, Chandigarh, 160017 | 0172-2703315 | agmcustomer.lhocha@sbi.co.in |
| CHENNAI | Local Head Office, Circle Top House, 16, College lane, Chennai, 600006 | 044-28214116 | agmcustomer.lhoche@sbi.co.in |
| DELHI | State Bank of India Local Head Office, 11, Sansad Marg, New Delhi 110 001 | 011-23407121 | agmcustomer.lhodel@sbi.co.in |
| GUWAHATI | State Bank of India Local Head Office, G.S. Road, P.O. Assam | 0361-2237556 | agmcustomer.lhoguw@sbi.co.in |
| HYDERABAD | State Bank of India Local Head Office, Bank Street, Koti, Hyderabad – 500 095 | 040-23466512 | agmcustomer.lhohyd@sbi.co.in |
| LUCKNOW | State Bank of India Local Head Office, Moti Mahal Marg, Lucknow- 226 001 | 0522-2201492 | agmcustomer.lholuc@sbi.co.in |
| MUMBAI | State Bank of India Local Head office, “Synergy”, Plot No. C-6, ‘G” Block, Bandra Kurla Complex, Bandra(E), Mumbai | 022-26445506 | agmcustomer.lhomum@sbi.co.in |
| PATNA | State Bank of India Local Head Office, Judges Court Road, Patna – 800 001 | 0612-2209082 | agmcustomer.lhopat@ sbi.co.in |
| THIRUANANTHAPURAM | State Bank of India Local head Office, S.S. Kovli Road, Thampanoor, | 0471-2323072 | agmcustomer.lhotri@sbi.co.in |
PRINCIPAL NODAL OFFICER
You can also contact the principal nodal officer at the following address:
General Manager
Customer Service, State Bank of India,
State Bank Bhavan, 6th Floor
Madam Cama Road, Mumbai 400 021,
Fax: 022 22742431
Escalation 2- SBI Customer Service Department
If you are still not satisfied with the solution, you can contact the deputy general manager at SBI’s customer service department. Here are the contact details of the same:
The Deputy General Manager
Customer Service Department,
State Bank of India,
State Bank Bhavan, 16th Floor
Madam Cama Road, Mumbai 400 021,
Fax: 022 22742431, Email: customercare@sbi.co.in
Resource url – https://www.paisabazaar.com/sbi-bank/customer-care//