Punjab National Bank Customer Care

Punjab National Bank Customer Care

Punjab National Bank is India’s first Swadeshi Bank that incorporated on 12th April 1895. The bank has a strong network base of over 80 million customers, 10681 ATMs, 6937 branches in across 764 cities around the country. From many years, the bank has been showing consistent growth and success since its inception. Punjab National Bank customer care executives’ works hard to provide the wide range of products and best services and to its customers.

Its endeavor is to offer the best of services to the customers and keep them informed of the latest in PNB. Customers can easily file their grievances, queries or complaints and the customer care executives would resolve their issues within some time. In order to ensure that the customers get the best assistance, PNB also provides 24*7 customer care services that let the PNB customers get their PNB banking related problems resolved as early as possible. Customers can reach to the bank’s customer care through toll-free helpline numbers, online complaints, feedback forms, emails, SMS, etc. If the customers are not happy or satisfied with the resolution given by the customer executives then they also have the option to reach out to higher authorities including nodal officer and general manager.

Punjab National Bank Customer Care Toll-Free Helpline Number: 

There are multiple customer care numbers on which a PNB customer can contact. Customers can the customer care for balance enquiry, hot listing the lost or damaged credit or debit card, non-disbursement of cash from ATM or for any other issue. Given below are the following numbers which can be contacted: 1800 180 2222, 1800 103 2222

Tolled No.:            0120-2490000

Landline:              011-23714562

For credit card enquires:  1800 180 2345/ 0120-4616200

Note, that the numbers which are not toll-free will charge you regular charges for a call.

Punjab National Bank Customer Care Email ID:

There is another alternative to contact the Punjab National Bank customer care and that is through emails. Customers can also email their queries, grievances, complaints or feedbacks to the customer care executives of Punjab National Bank. It is recommended that customers should use their bank registered email ID to mail their concerns.  PNB customer care executives would address the issue within 48 hours of receiving the email. Given below in the PNB customer care ID: care@pnb.co.in

If a customer has credit card related queries or concerns, then they can mail on complaint@pnb.co.in

If a customer has complaints or issues regarding a particular PNB banking product, then they can also send a mail on the given below email IDs.

for issues related to online payments: itdibs@pnb.co.in
for issues related to internet banking: ibshelpdesk@pnb.co.in

PNB also offers complaint forms to its customers so that they can report their concerns without putting much effort into getting their issues resolved. The complaint form is available on the official website of the Punjab National Bank. The customers can fill this form with their queries, complaints, grievances or feedbacks. Customers should also write their registered email id in the end to receive the reply over their email. As an alternative, customers can also use the ‘Online Complaint Cum Feedback Kiosk’ given at the Head Office or Field General Manager Office of Punjab National Bank.
If a customer’s query is still unanswered or unsatisfying after contacting the above-mentioned modes of communication, then he/she can also escalate the issue to the higher authorities of the bank including the nodal officer, general manager, etc. Given below are the contact details of the higher authorities:

PNB Bank Postal address: 

Credit Card Processing Centre,
11th Floor, Atma Ram House,
1 Tolstoy Marg,
New Delhi –110001

Nodal Officer

Principal Nodal Officer (General Manager),
Head Office – 5, Sansad Marg, New Delhi, India 110001
Contact Number – +91-11-23716185Fax Number – +91 11 2332 3707
Email ID: – care@pnb.co.in

Resource Url :- https://www.paisabazaar.com/punjab-national-bank/customer-care//

Leave a Reply

Your email address will not be published. Required fields are marked *