ICICI Bank Customer Care Number

ICICI Bank Customer Care Number

Headquartered in Mumbai, ICICI (Industrial Credit & Investment Corporation of India) is India’s second largest bank in terms of assets. It offers various banking products and services with over 4800 branches and 14000 ATMs in India. It also has its subsidiaries in countries like United Kingdom, Canada, USA, Singapore, etc.
If you have any queries related credit card or your saving accounts or internet banking, you can reach out to ICICI bank customer care service, which is available 24/7. Here are the contact details of the same.

ICICI Bank Customer Care Number


Location Customer Care Number
Andhra Pradesh 7306667777
Ahmedabad 07933667777 / 07944455000
Assam 9864667777
Bangalore 08033667777 / 08044455000
Bihar 8102667777
Bhopal 7553366777
Chattisgarh 9098667777
Bhubaneswar 6743366777
Goa 9021667777
Chandigarh 0172-3366777 / 0172-4445500
Gujarat 8000667777
Chennai 044-33667777 / 044-44455000
Haryana 9017667777
Dehradun 1353366777
Himachal Pradesh 9817667777
Delhi 011-33667777 / 011-44455000
Jammu & Kashmir 9018667777
Ernakulam 4843366777
Jharkhand 8102667777
Gurgaon 0124-3366777 / 0124-4445500
Karnataka 8088667777
Hyderabad 04033667777 / 04044455000
Kerala 9020667777
Jaipur 01413366777 / 01414445500
Madhya Pradesh 9098667777
Kolkata 033-33667777 / 033-44455000
Maharashtra 9021667777
Lucknow 05223366777 / 05224445500
Orissa 9692667777
Mumbai 022-33667777 / 022-44455000
Punjab 7307667777
Panaji 8323366777
Rajasthan 7877667777
Patna 6123366777
TamilNadu 7305667777
Raipur 7713366777
Telangana 7306667777
Ranchi 6513344339
Uttar Pradesh 8081667777
Shimla 1773366777
Uttarakhand 8081667777
West Bengal 8101667777


ICICI Bank Customer Care Via Post

Write your queries and feedback to the following address:
ICICI Bank Limited
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor
Survey no: 115/27, Plot no. 12
Nanakramguda, Serilingampally
Hyderabad – 500032


Issue Escalation Part 1– Grievance Redressal 

For any unresolved query, you may register your grievance by dialing our number 1800 200 3344 between 9 a.m. to 6 p.m. from Monday to Friday. Ensure that you provide the Service Request Number (numeric digits only) which is not more than 2 months old.
In case you are not satisfied with the solution given, then you can escalate the issue to the head of Phone Banking, Mr. Subhendu Tripathy. The form is available on the official website of the ICICI bank.
If you are still not satisfied with the solution, then you can further escalate the issue to the bank’s principal nodal officer, Mr. Vinayak M More. You can submit the request online or contact him via phone at 022-26538027 or send him an email at headservicequality@icicibank.com

Issue Escalation Part 2 – Senior Management

Here are the contact details of the business heads of various products offered by ICICI bank. Contact the corresponding business heads. They are available from Monday to Friday, 10 am to 5 pm, except bank holidays). Once your request is received, you will get an acknowledgment within 4 business days via email.


For Issues Related to Credit Cards & Personal Loans

Mr. K. Roy, Senior General Manager – Head Credit Cards & Personal Loans
Telephone No.: 022-39337932
E-mail address: headcreditcards@icicibank.


For Issues Related to Home & Vehicle Loans

Mr. A. Saha, Senior General Manager
Telephone No.: 022-39337934
E-mail address: headhomeloans@icicibank.com/headconsumerloans@icicibank.com


For Issues Related To Demat Services

Mr. Neelakantan Pillai, Deputy General Manager
Telephone No.: 022-39337936
E-mail address: headdematservices@icicibank.com


For Issues Related To Other Banking Products & Services

ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli


Issue Escalation Part 3 – Zonal Heads

If the grievance redressal is unable to solve your queries, then you can contact the zonal heads of your area. Here are the contact details of the same:


Zone Name Telephone Number Email Address
North Mr. Kumar Ashish, Senior General Manager 011-33551230 headnorthzone@icicibank.com
South Mr. Amit Palta, Senior General Manager 080-33551230 headsouthzone@icicibank.com
East Mr. Avijit Saha, General Manager 040-33551230 headeastzone@icicibank.com
West Mr. Ravi Narayanan, Senior General Manager 022-33551230 headwestzone@icicibank.com

Resource Url :- https://www.paisabazaar.com/icici-bank/customer-care//

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