Headquartered in Mumbai, ICICI (Industrial Credit & Investment Corporation of India) is India’s second largest bank in terms of assets. It offers various banking products and services with over 4800 branches and 14000 ATMs in India. It also has its subsidiaries in countries like United Kingdom, Canada, USA, Singapore, etc.
If you have any queries related credit card or your saving accounts or internet banking, you can reach out to ICICI bank customer care service, which is available 24/7. Here are the contact details of the same.
ICICI Bank Customer Care Number
| Location | Customer Care Number |
| Andhra Pradesh | 7306667777 |
| Ahmedabad | 07933667777 / 07944455000 |
| Assam | 9864667777 |
| Bangalore | 08033667777 / 08044455000 |
| Bihar | 8102667777 |
| Bhopal | 7553366777 |
| Chattisgarh | 9098667777 |
| Bhubaneswar | 6743366777 |
| Goa | 9021667777 |
| Chandigarh | 0172-3366777 / 0172-4445500 |
| Gujarat | 8000667777 |
| Chennai | 044-33667777 / 044-44455000 |
| Haryana | 9017667777 |
| Dehradun | 1353366777 |
| Himachal Pradesh | 9817667777 |
| Delhi | 011-33667777 / 011-44455000 |
| Jammu & Kashmir | 9018667777 |
| Ernakulam | 4843366777 |
| Jharkhand | 8102667777 |
| Gurgaon | 0124-3366777 / 0124-4445500 |
| Karnataka | 8088667777 |
| Hyderabad | 04033667777 / 04044455000 |
| Kerala | 9020667777 |
| Jaipur | 01413366777 / 01414445500 |
| Madhya Pradesh | 9098667777 |
| Kolkata | 033-33667777 / 033-44455000 |
| Maharashtra | 9021667777 |
| Lucknow | 05223366777 / 05224445500 |
| Orissa | 9692667777 |
| Mumbai | 022-33667777 / 022-44455000 |
| Punjab | 7307667777 |
| Panaji | 8323366777 |
| Rajasthan | 7877667777 |
| Patna | 6123366777 |
| TamilNadu | 7305667777 |
| Raipur | 7713366777 |
| Telangana | 7306667777 |
| Ranchi | 6513344339 |
| Uttar Pradesh | 8081667777 |
| Shimla | 1773366777 |
| Uttarakhand | 8081667777 |
| West Bengal | 8101667777 |
ICICI Bank Customer Care Via Post
Write your queries and feedback to the following address:
ICICI Bank Limited
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor
Survey no: 115/27, Plot no. 12
Nanakramguda, Serilingampally
Hyderabad – 500032
Issue Escalation Part 1– Grievance Redressal
For any unresolved query, you may register your grievance by dialing our number 1800 200 3344 between 9 a.m. to 6 p.m. from Monday to Friday. Ensure that you provide the Service Request Number (numeric digits only) which is not more than 2 months old.
In case you are not satisfied with the solution given, then you can escalate the issue to the head of Phone Banking, Mr. Subhendu Tripathy. The form is available on the official website of the ICICI bank.
If you are still not satisfied with the solution, then you can further escalate the issue to the bank’s principal nodal officer, Mr. Vinayak M More. You can submit the request online or contact him via phone at 022-26538027 or send him an email at headservicequality@icicibank.com
Issue Escalation Part 2 – Senior Management
Here are the contact details of the business heads of various products offered by ICICI bank. Contact the corresponding business heads. They are available from Monday to Friday, 10 am to 5 pm, except bank holidays). Once your request is received, you will get an acknowledgment within 4 business days via email.
For Issues Related to Credit Cards & Personal Loans
Mr. K. Roy, Senior General Manager – Head Credit Cards & Personal Loans
Telephone No.: 022-39337932
E-mail address: headcreditcards@icicibank.
For Issues Related to Home & Vehicle Loans
Mr. A. Saha, Senior General Manager
Telephone No.: 022-39337934
E-mail address: headhomeloans@icicibank.com/headconsumerloans@icicibank.com
For Issues Related To Demat Services
Mr. Neelakantan Pillai, Deputy General Manager
Telephone No.: 022-39337936
E-mail address: headdematservices@icicibank.com
For Issues Related To Other Banking Products & Services
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032
Issue Escalation Part 3 – Zonal Heads
If the grievance redressal is unable to solve your queries, then you can contact the zonal heads of your area. Here are the contact details of the same:
| Zone | Name | Telephone Number | Email Address |
| North | Mr. Kumar Ashish, Senior General Manager | 011-33551230 | headnorthzone@icicibank.com |
| South | Mr. Amit Palta, Senior General Manager | 080-33551230 | headsouthzone@icicibank.com |
| East | Mr. Avijit Saha, General Manager | 040-33551230 | headeastzone@icicibank.com |
| West | Mr. Ravi Narayanan, Senior General Manager | 022-33551230 | headwestzone@icicibank.com |
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