IDBI Bank which was established in 1964 offers banking and financial solutions in the retail and corporate banking arena. The bank has a dedicated customer service department through which it addresses customer queries and grievances. Be it any kind of query, ranging from requesting for account balance, account transaction details, request for new cheque book or statement, to help with resolving any kind of complaint, the IDBI Bank customer call center handles it all. If you want to contact the IDBI Bank Credit Card Customer Care department, you can approach the general enquiry number to resolve your query.
IDBI Bank 24X7 Credit Card Customer Care Toll-Free Numbers
For all queries and complaints related to credit card, you can contact the following 24X7 toll-free number 1800 425 7600.
If the lines are not reachable through toll-free number, you can call the phone number 022 40426013. Local charges are applicable.
IDBI Bank Credit Card Customer Care Email
If you prefer to contact the bank via email, you can write to the IDBI Bank Credit Card Customer Care at the following email address: idbicards(at)idbi(dot)co(dot)in
IDBI Bank 24X7 Customer Care Toll-Free Numbers for General Enquiries
If you have queries related to other banking products like loans, saving instruments, pass book, cheque etc., you can reach out to the customer care toll-free numbers 1800 200 1947 and 1800 22 1070.
If the lines are not reachable through toll-free number, you can call the phone numbers 022- 66937000 and 0091-22-66937000 . Local charges are applicable.
Customers can contact the Toll Free 24 X 7 customer care number at 1800-200-1947 / 1800-22-1070
Hotlisting Your IDBI Debit or Credit Cards
In case of loss / theft of your Credit/Debit Card, you can immediately call the IDBI Bank Credit Card Customer Care no. and report it at the at the numbers mentioned below. It is important to report immediately to help avoid any misuse or fraudulent transactions through your Card.
You can block your debit or credit cards, you can call IDBI Bank’s 24-hour emergency help line number 1800 22 6999.
To Block Debit Card Through SMS
You can block your Debit card just by sending an SMS. The format to be followed for the SMS to be sent is
SMS BLOCK <Customer ID> <Card Number> to 5676777
If you do not remember the card number, you can use the following format
SMS BLOCK <Customer ID> to 5676777
IDBI Bank Credit Card Customer Care – for customers calling from overseas
If you are overseas and wish to talk to a customer care representative in the event of any emergency like a lost card or any foreign currency-related query, you could contact (+91-22) 6693 7000 from wherever you are overseas. Call charges are applicable.
IDBI Credit Card Grievance Redressal
The bank provides a separate link on its website in case of any grievances, complaints or queries related to credit cards.
For processing the grievance, the IDBI bank requests their customers to give the complete details of name, credit card number, contact details such as telephone and email, reference number of transaction and complaint ID etc.
If you have a grievance you wish to file, you can do so in any of the following ways:
Level 1: By Calling or Writing
The first and best way for the IDBI credit card customer to raise the grievance is to call or write to the bank. you can contact the bank’s customer care executive by the calling the 24X7 IDBI Bank Credit Card Customer Care toll-free number 1800 425 7600 or non-toll-free number +91-022 – 4042 6013.
You can also write to the bank at the mail id: idbicards(at)idbi(dot)co(dot)in.
A unique complaint ID will be generated after registering your complaint through the above channels. You will be receiving a response from the bank within 8 working days. If your grievance is still not resolved, you can go for the next level of contacting the Head of credit cards.
Level 2: Contacting the Grievance Redressal Officer
In case you do not receive any response within 8 working days or the resolution provided through the above channel is not satisfactory, you can escalate the issue with Grievance Redressal Officer. Ensure that you quote your Complaint ID while approaching the concerned person. You can contact the Head – Credit Cards between 10 a.m. to 6 p.m. from Monday to Friday and between 10 a.m. to 2 p.m. on Saturday. Following are the details:
|Grievance Redressal Officer||IDBI Bank Ltd., CMS and Govt. Business, 7th Floor, A Wing, IDBI Tower, WTC Complex, Cuffe Parade,Mumbai – 400 005||Pan India|
You will be receiving a response from the Grievance Redressal Officer within 13 working days. In case you not receive, you can escalate the issue to the next level using your complaint ID.
Level 3: Chief Redressal Officer
If you do not receive any response from the level 2 within 13 working days, you can contact the Chief Redressal Officer between 10AM to 6PM.
|Chief Grievance Redressal Officer (CGRO)||IDBI Bank Ltd.Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex,Cuffe Parade, Mumbai -400 005||Pan India|
If your grievance is still not redressed, you can contact the banking ombudsman appointed by the Reserve Bank of India to escalate the issue.
Locate IDBI Bank
There is a comprehensive list of address and numbers if you wish to get in touch with IDBI bank. Just log on to the IDBI website and head to the “Branch Locator” link, from which you could search and refine to find the address of your desired IDBI bank branch. Following is the registered address of the bank:
IDBI Bank Ltd.
IDBI Tower, WTC Complex,
About IDBI Bank
IDBI Bank is an Indian government-owned financial service company, formerly known as Industrial Development Bank of India, headquartered in Mumbai, India. It was established in 1964 by an Act of Parliament to provide credit and other financial facilities for the development of the fledgling Indian industry. IDBI is currently the 10th largest development bank in the world in terms of reach, with 3700 ATMs, 1995 branches, including one overseas branch at Dubai, and 1382 centers.