There are always questions/doubts/clarifications you need to ask your bank on a regular basis. If you bank with Yes Bank, you have a variety of contact numbers that you can use to get any issue resolved. Whether you have a query on how to register for Net Banking or if you want to file a lost card complaint or need to simply register your feedback, you can approach the Yes Bank Credit Card Customer Care toll free number 1800 103 1212 or general enquiry number 1800 2000 to get your issues dealt with.
Yes Bank Credit Card Customer Care Toll Free Number 1800 103 1212
If you have a specific query about your credit card and want to contact the Yes Bank Credit Card Customer Care department, you can call the 24-hour toll-free number 1800 103 1212
Yes Bank bank credit card customers can contact customer support team 24X7 on all working days.
When you are outside the India, the above toll-free number may not be useful, in such circumstances, you can call Yes Bank Credit Card Customer Care +91 22 4935 0000to get your queries clarified.
You can also send email to the bank and get your queries clarified in detail. You can mail at yestouchcc(at)yesbank(dot)in.
For General Enquiries
Yes Bank Credit Card Customer Care who have general queries related to the banking products or services can call the 24-hour toll free number 1800 2000 or+91 22 6121 9000.
When the customer is on a travel to another country and in need of a banking help can contact at +91 22 3099 3600.
| Country | Numbers to be called |
|---|---|
| USA/ Canada | 1877 659 8044 |
| UK | 808 178 5133 |
| UAE | 8000 3570 3089 |
The users can also get in touch with the bank to seek any information through the following email id: yestouch(at)yesbank(dot)in.
Yes Bank Credit Card Customer Care Grievance Redressal
Yes Bank assures visibility and accessibility of complaint handling process to all the customers. If you have any query, complaint, feedback etc related to your credit card, it is easier to get in touch with the bank through the following ways.
Level 1: Visiting the branch
In each branch, you can find the details of the officers with whom you can raise your complaints else you can contact the branch manager for further help.
In yes bank, every 7th day of the month is observed as ‘Customer Day’. On this day, the customers can share their opinions, feedback and queries related to banking services and products.
Digital Platform
One can use the telephonic or digital medium to register the complaint. Customers can login with their net banking credentials and go to ‘My Space’ section to write the feedback or complaint. For product specific related complaints or queries, the following emails can be used
Credit cards: yestouchcc@yesbank.in
Loyalty reward points: membersupport@yesrewardz.com
Loans: loans@yesbank.in
Yes first: yesfirst@yesbank.in
Non-Resident: gib@yesbank.in
Depository services: dphelp@yesbank.in
SME or Mid-sized companies: yestransact@yesbank.in
Yes Bank is active on social media platforms such as Facebook, Twitter, Instagram and LinkedIn. Customers can post their queries or complaints by following them.
Level 2: Grievance Redressal Officer
If no solution is provided or it does not meet your expectation at level 1, you can go for the next level of contacting the grievance redressal officer through the email id head(dot)grievanceredressal(at)yesbank(dot)in. You can find the contact the details of the redressal officer at all Yes Bank branches and at the official website of the bank.
Contact Detail:
Head – Grievance Redressal
Yes Bank Limited
7th Floor, Tower B, Building no. 8
DLF Cyber City, Phase 3
Gurgaon – 122002 Haryana
Level 3: Principal Nodal Officer
If the solution provided at level 2 is not up to the expectation, you can go for the level 3 by contacting the principal nodal officer to escalate the issue. You can contact the officer through the email id: principal(dot)nodalofficer(at)yesbank(dot)in. You can find the contact the details of the redressal officer at all Yes Bank branches and at the official website of the bank.
Contact Detail:
Principal Nodal Officer
Yes Bank Limited
22nd Floor, IFC, Yes Bank Tower,
Elphinstone (W) Mumbai – 400013
Yes Bank takes up to 7 working days to respond to the queries or complaints of the customers. The complaints are handled confidentially unless there is a requirement for addressing the complaint.
Office Addresses of Yes Bank
There is a comprehensive list of address and numbers of branches across the country if you wish to get in touch with Yes Bank. Just log on to the Yes Bank website and click on the “Locate Us” link where you can search for the address of your desired Yes Bank branch. Following is the corporate and registered address of the bank:
Corporate Headquarters
YES BANK Limited,
Nehru Center, 9th floor, Discovery of India,
Dr. A.B. Road, Worli, Mumbai – 400 018, India.
Northern Regional Corporate Office
YES BANK Limited,
#48, Nyaya Marg, Chanakya Puri,
New Delhi – 110 021, India
Abu Dhabi Representative Office
YES BANK Representative Office,
#205, AL Ghaith Office Tower,
Hamdan Street, PO Box 30848,
Abu Dhabi, UAE
About Yes Bank
Yes Bank is India’s fifth largest private sector bank, founded in 2004. Yes Bank is the only Greenfield Bank license awarded by the RBI in the last one decade. Yes Bank is a “Full Service Commercial Bank”, and has steadily built a Corporate, Retail & SME Banking franchise, Financial Markets, Investment Banking, Corporate Finance, Branch Banking, Business and Transaction Banking, and Wealth Management business lines across the country. Yes Bank has banking network of over 600 branches and 2,000 ATMs giving it a major presence in urban India.
reference URL- https://www.creditmantri.com/yes-bank-credit-card-customer-care/