Federal Bank Limited is one of the major commercial banks in India. The bank’s journey started even before India’s independence. With its headquarter at Kochi, Kerala, the bank serves its customers a wide array of banking services and products, which includes internet banking, loans, credit cards, ATM facility, and much more. Federal Bank Customer Care products and services reach customers through an extensive network of over 1252 branches, which are wide-spread across the nation. To offer their customers further convenience, the bank set up several ATMs, which today must be somewhere above 1700 in number all over the country.
The bank aims at delivering the best of banking services and products to its customers. To give their customers a pleasant banking experience, the bank has set up call centres across most states and union territories. These call centres run to cater to the complaints, queries, and feedback of the customers regarding the Federal Bank Customer Care bank and its services. The customers also can call on the registered numbers at any hour of the day.
If you wish to address any of your concerns regarding the bank or its products, you may take the details as given below:
Federal Bank Customer Care Toll-free Number
Customer care is the first point of contact where customers can share issues, queries, and complaints regarding the bank and its related services and products. The customer care representatives at the call centres are available 24×7 to give answers to queries and resolve the public grievances as soon as possible. If you wish to get in touch with the bank’s customer care representative, you can call on the following numbers:
- 1800 – 425 – 1199
- 1800 – 420 – 1199
These numbers are toll-free and can be dialled from any mobile or landline number across the nation.
The NRI customers can share their concerns with the customer care representatives dialling the following numbers:
- +91- 484 – 2630994
When you call on these numbers, you will hear an automated voice, which will prompt you to enter some inputs. These inputs will help in routing your call to the appropriate receiver. Before dialling on any of these numbers, customers should keep all the necessary documents with them. Doing this is important as the Federal Bank Customer Care representative may ask you a few questions such as at the credit number, account number, customer ID, and so on for identification and verification purposes.
Federal Bank Customer Care Email IDs
The customers can connect with the customer care department not only through the calls but also through emails. If you find the customer care numbers busy, without any delay, you can submit your questions or complaints related to the bank on their registered email addresses, which are as follows:
The customers living abroad may mail their concerns at the following email address:
If the customers have any questions or issues regarding the bank’s services or products, they may write an email to the bank at the following addresses:
|Queries Regarding||Email ID|
|FedNet – Internet Banking, Two factor authentication, Online FedNet Registrationfirstname.lastname@example.org|
|NRI Account Openingemail@example.com|
|Launchpad – Startup Advisory Servicesfirstname.lastname@example.org|
Note: Over the email, the queries regarding account balance will not be answered. To know the account balance, the customers can contact their nearest branch or contact centre.
If you have an account with the bank, mention your account number along with your query in the email addressed to the bank. This will help the bank representatives to resolve your queries quickly.
Federal Bank ATM/Branch
The bank’s branches and ATMs are wide-spread across the country. If you’re searching for the bank’s branches, ATMs, Cash Deposit Machines (CDM), or Kiosk, you can find it at the “ATM/Branch Locator”, which is available at the bank’s website. To find your nearest branch, click on the following link:
Federal Bank Head Office
|Address||Federal Bank Head Office
P.B.No.103 Federal Towers
Aluva – 683101, Kerala – India
Federal Bank Customer Grievances Redressal
The Federal Bank tries their level best to give their customers an uninterrupted banking experience. If any customer faces any issues or complaints regarding banking services and products, they may do the following things:
- Contact the Federal Bank on their 24 x 7 customer care number.
- File an online complaint form available at the banks website.
- Write to the Branch Manager of the branch where you have your account
- Download the Customer Grievance Form available on the bank’s website. Fill in the details and post at the following address:
Deputy General Manager,
Service Quality Department,
Federal Towers, Head Office,
Aluva, Ernakulam, Kerala,
India – 683 101
- If you’re not satisfied with the resolution given by the above channels, you may approach the Zonal Manager of your Zonal Office.
Federal Bank Zonal Offices for Grievance Redressal
|Area||Address||Contact Number||Email ID|
|Mumbai||The Federal Bank Ltd, Zonal Office, Laxmi Towers, A-1, 4Th Floor, Bandra Kurla Complex, Bandra (East), Mumbai, Maharastra – 400 051||022- email@example.com|
|Bangalore||The Federal Bank Ltd, Zonal office 1st Floor, Halcyon Complex, No.9, St. Marks Road, Bangalore,
Karanataka – 560001
|Kolkata||The Federal Bank Ltd, Zonal Office 2B, “Regency”6, Hungerford Street, Kolkata, West Bengal – 700017||033- firstname.lastname@example.org|
|Ernakulam||The Federal Bank Ltd, Zonal Office, 6th Floor, Federal Towers, Marine Drive, Ernakulam, Kerala – 682031||0484- email@example.com|
|Kozhikode||The Federal Bank Ltd, 2nd Floor, Federal Towers, 27/97G, Mavoor Road, Kozhikode, Kerala – 673016||0495- firstname.lastname@example.org|
|Chennai||The Federal Bank Ltd, Zonal Office Bhattad Tower, Ist Floor, 30, West Cott Road, Royapettah, Chennai,
Tamil Nadu – 600 014
|NewDelhi||The Federal Bank Ltd, Zonal Office, 1/7, Patel Road, East Patel Nagar,
New Delhi – 110 008
|Thiruvanthapuram||The Federal Bank Ltd, Zonal Office, P.B. No. 303, Federal Towers, M.G.Road, Statue, Thiruvananthapuram,
Kerala – 695 001
|Kottayam||The Federal Bank Ltd, Zonal Office, Mar Makil Centenary Memorial Building, S H Mount P O, Kottayam,
Kerala – 686006
- If you think that your complaint has still not been handled to your satisfaction, you may write to:
Ms. Shalini Warrier,
Chief Operating Officer,
Federal Bank Limited,
Federal Towers, Bank Junction,
Aluva, Kerala -683 101
And the following is your last resort:
The Managing Director & CEO,
The Federal Bank Ltd.,
Federal Towers, Aluva, Kerala, India – 683 101
Resource Url :- https://www.paisabazaar.com/federal-bank/customer-care//