Kotak Mahindra is an Indian private sector bank headquartered in Mumbai, Maharashtra. In February 2003, it received the license to carry out banking business from Reserve Bank of India (RBI). Presently, Kotak Mahindra Bank has a wide network base of more than 1,300 branches across 650+ locations along with over 2100 ATMs around the country. In order to enhance its Kotak Mahindra Customer Care services and facilities, RBI provides its customers the best-in-class customer care services through which they can easily file grievances, explore offers, resolve queries, etc.
without any hassles. Kotak Mahindra Bank’s customer care executives are available to assist its customers 24*7. Kotak Mahindra customers can reach out the customer care executives through various modes of communication including toll-free helpline numbers, SMS, complaint form, interactive voice response, email, etc. to get a resolution of their queries or grievances. Customers can also send their feedbacks for the betterment of the Kotak banking services.
Kotak Mahindra Customer Care Toll-Free Number:
For banking purposes or credit card related queries, customers can call on Kotak Mahindra customer care toll-free helpline number 1860 266 2666. This number is available 24*7.
Alternatively, customers can also call on city specific credit card helpline numbers:
| City | Customer Care Number |
| Chennai | 6600 6022 |
| Jaipur | 6536 022 |
| Kottayam | 0422 6600 6022 |
| New Delhi | 6600 6022 |
| Pune | 6521 6022 |
| Rajkot | 6600 6022 |
| Mumbai | 6600 6022 |
| Ludhiana | 65006022 |
| Lucknow | 011 6600 6022 |
| Ahmedabad | 6600 6022 |
| Ahmedabad | 6600 6022 |
| Jalandhar | 95161 6500 6022 |
| Kochi | 0422 6600 6022 |
| Surat | 6600 6022 |
| Gurgaon | 9511 6600 6022 |
| Kanpur | 011 6600 602 |
| Noida | 9511 6600 6022 |
| Hyderabad | 6600 6022 |
| Hyderabad | 6600 6022 |
| Varanasi | 011 6600 6022 |
| Chandigarh | 0161 6500 6022 |
| Jaipur | 6536 022 |
| Bangalore | 6600 6022 |
| Indore | 01166006022 |
| Kolkata | 6550 6022 |
If a customer is dialing from abroad, then he/she needs to call either the 24-hour available aboard helpline number that is +91 22 6600 6022, (chargeable) or the 24-hour helpline numbers country specific toll-free helpline numbers mentioned below.
Country special abroad helpline toll-free numbers:
| Country | Helpline Numbers |
| USA | 1855 365 6767 |
| SINGAPORE | 8001013054 |
| HONG KONG | 00180044990000 |
| U. K. | 0080044990000 |
| CANADA | 18557684020 |
| AUSTRALIA | 001180044990000 |
Kotak Mahindra customer care Email ID:
Customers can also connect with the Kotak customer care executives to file their complaints or queries by sending emails also. Below mentioned are the mail Ids of various category of banking services provided by the bank:
Kotak Securities: service.securities@kotak.com
Kotak General Insurance: care@kotak.com
Kotak Life Insurance: clientservicedesk@kotak.com
Kotak Car Finance: service.carfinance@kotak.com
Kotak SME Banking: customerfirst@kotak.com
Kotak credit cards: service.cards@kotak.com
If you have any query regarding the Kotak Mahindra bank credit cards or loans, then you can simply fill up the form given on the bank’s official website stating your basic information along with the query. Kotak Mahindra bank executive would call you within some time of receiving your online complaint form.
Kotak Mahindra customer care SMS:
SMS banking is available to its customers for its registered customers only. Customers can get the latest updates of their account balance, debits, credits, salary credits, outstanding amounts and much more. Customers can simply send an SMS to 9971056767 or 5676788 to get the details of the following queries
| Credit card related issue | SMS Format |
| For balance enquiry | BAL |
| To receive the bank statement on email for a particular month in the current financial year | STMT(space)Last 4 digits of Account Number(space)First 3 letters of the month |
| For knowing the cheque status Inquiry | CHQSTATUS(space)Last 4 digits of Account Number(space) 6 digit cheque no |
| For requesting new chequebook | CHQBOOK(space)Last 4 digits of Account Number |
| Know Your Account No. | MFACCT(space)Last 4 digits of Customer Relationship Number |
| Know the nearest Branch | BRANCH(space)6 digit postal code |
| Debit Card | DEBITPIN(space)Last 4 digits of Debit Card Number |
| For knowing the credit card’s current due amount | CCBAL < Last 4 digits of the Kotak Credit Card Number > |
| For knowing the last payment of the credit card | CCPYMT <Last 4 digits of the Kotak Credit Card Number > |
| For knowing the available credit limit balance | CCAVBL <Last 4 digits of the Kotak Credit Card Number > |
| For knowing the outstanding amount due as per your last credit card statement | CCDUE <Last 4 digits of the Kotak Credit Card Number > |
| Total transactions of this month | CCSPND <Last 4 digits of the Kotak Credit Card Number > |
| For knowing the status of your credit card application | CCAPP <the 13 digit Application Number > |
| last three transactions on your credit card | CCTXN <Last 4 digits of the Kotak Credit Card Number > |
| For receiving a call back from the customer care executive | SERV (space) CRN Number |
Resource Url :- https://www.paisabazaar.com/kotak-mahindra-bank/customer-care//