Jammu Kashmir Bank which was established in 1938 offers banking and financial solutions in the retail and corporate banking arena. The bank has a dedicated customer service department through which it addresses customer queries and grievances. Be it any kind of query, ranging from requesting for account balance, account transaction details, request for new cheque book or statement, to help with resolving any kind of complaint, the Jammu Kashmir Bank customer call center handles it all. If you want to contact the Jammu Kashmir Bank credit card customer care department, you can approach the general enquiry number to resolve your query.
Jammu Kashmir Bank Credit Card Customer Care Phone Numbers
For all queries and complaints related to credit card, you can contact the following 24X7 phone numbers 0194- 2486424, 2486427, 2486149, 2486151, 2482463.
J&K Bank Customer Service Toll-Free Numbers for General Enquiries
If you have queries related to other banking products like loans, saving instruments, pass book, cheque etc., you can reach out to the customer care toll-free numbers 1800 1800 234.
If the lines are not reachable through toll-free number, you can call the phone numbers 0194-2481999. Local charges are applicable.
For ATM related queries, you can contact at +91-194-2713333.
For Registering Your Feedback:Enquiries
In case you want to leave your feedback with the Bank, you can call the Jammu Kashmir Bank Credit Card Customer Care Number and talk to a customer care executive regarding your feedback. You can also leave your feedback using the Online Feedback Form.
Credit Card Hot listing
In case of loss / theft of your Credit/Debit Card, you can immediately call the Jammu Kashmir Bank Card Customer Care no. and report it at the at the numbers mentioned below. It is important to report immediately to help avoid any misuse or fraudulent transactions through your Card.
You can block your debit or credit cards, you can call Jammu Kashmir Bank’s 24-hour emergency help line number 0194-2481936, 2481953.
Jammu Kashmir Bank Credit Card Customer Care – for customers calling from overseas
If you are overseas and wish to talk to a customer care representative in the event of any emergency like a lost card or any foreign currency-related query, you could contact +91 194 2713434, +91 194 2713435 & +91 194 2481936 from wherever you are overseas. Call charges are applicable.
Jammu Kashmir Bank Credit Card Grievance Redressal
The bank provides a separate link on its website in case of any grievances, complaints or queries related to credit cards.
For processing the grievance, the Jammu Kashmir Bank requests their customers to give the complete details of name, credit card number, contact details such as telephone and email, reference number of transaction and complaint ID etc.
If you have a grievance you wish to file, you can do so in any of the following ways:
Level 1: Grievance Feedback Form
The first and best way for the Jammu Kashmir Bank credit card holder is to post the grievance on the website of the bank. There is a separate link to post the grievance where you will have to enter your personal and contact details and leave detailed message about your credit card grievance.
You will be receiving a response from the bank within 7 working days. If your grievance is still not resolved, you escalate the issue with the Nodal Officer.
Level 2: Contacting the Nodal Officer
In case you do not receive any response within 7 working days or the resolution provided through the above channel is not satisfactory, you can escalate the issue with Nodal Officer. The list of Nodal officers and their contact details are given at the official website of the bank.
Level 3: Grievance Nodal Officer for Credit Cards
If you do not receive any response from the level 2, you can contact the Grievance Nodal Officer for credit cards. You can send an email at grievance(dot)creditcards(at)jkbmail(dot)com.
If your grievance is still not redressed, you can contact the banking ombudsman appointed by the Reserve Bank of India to escalate the issue.
Locate J&K Bank
There is a comprehensive list of address and numbers if you wish to get in touch with Jammu Kashmir Bank. Just log on to the Jammu Kashmir Bank website and head to the “Branch Locator” link, from which you could search and refine to find the address of your desired Jammu Kashmir Bank branch. Following is the registered address of the bank:
Registered Office and Corporate Headquarters
The Jammu & Kashmir Bank Ltd.
Jammu & Kashmir, India
About Jammu Kashmir Bank
Jammu & Kashmir Bank is a private sector bank which was founded in 1938. It offers consumer banking, corporate banking, financial services, private banking, cash management and mobile banking products amongst other services. The Bank has more than 850 domestic branches spread across the nation.