Punjab National Bank has a dedicated customer service department through which it addresses all kinds of customer queries and grievances. The query could be regarding any bank product or service ranging from how to use PNB Net Banking, or how to register for a particular product, request for account balance and transaction details, request for new cheque book or statement, request help with resolving any kind of issue. If you have a query for the PNB credit card customer care department, you can approach the general enquiry number or the dedicated number for credit card enquiries and have a representative resolve your issue.
Below is a list of PNB Credit Card Customer Care Numbers for general enquiries and PNB Card Customer Care numbers (for queries related to credit cards).
PNB Credit Card Customer Care Toll Free Number
If you would like to get in touch with the bank for any kind of credit card-related query – be it credit card information or credit card blocking or to file any complaints related to credit cards, you can contact the following PNB credit card customer care no.:
PNB Credit Card Customer Care Toll free number: 1800 180 2345
You can also contact the non Toll Free number : 0120-4616200
In case of loss or fraud
In case of loss, theft or fraudulent transaction on your credit card, call the PNB Credit Cards 24-hour PNB Credit Card Customer Care numbers 1800 180 2345 or 0120 – 4616200 immediately to get your credit card blocked.
You can also send an email to creditcardpnb[at]pnb[dot]co[dot]in and get your credit card blocked.
In case you lose your debit card, you should immediately contact the bank and get your card hotlisted or blocked to avoid potential misuse. Following are the ways you can do it:
You can call the PNB Credit Card Customer Care toll free numbers: 1800 180 2223 and Tolled no (01202303090)
Block your card through SMS:
SMS HOT (space) Card Number to 5607040 from your registered mobile number.
You can also contact your nearest PNB branch.
PNB Credit Card Customer Service 24×7 for general enquiries
You can call the following number(s) in case of general enquiries like balance or transaction enquiries. You can give a missed call on the toll free/non toll free numbers from your registered mobile number and you will get your account balance You can also contact thePNB customer service nos.in case you need to report any kind of issue including non-disbursement of cash from a PNB or non-PNB ATM, or if you get a transaction alert for a withdrawal you didn’t make.
PNB Customer Service Toll Free numbers
Toll free- 1800 180 2222 / 1800 103 2222
Landline: 011-23714562
Punjab National Bank Customer Care (Email contacts)
If you wish to contact PNB via email, you can write to: care[at]pnb[dot]co[dot]in
For NRIs:
If you are an NRI wishing to contact PNB Customer Care, you can do so by calling the following number: +91 120 249 0000.
You can also hotlist your debit card by PNB Internet Banking. Kindly note that debit card once blocked cannot be unblocked later.
| Division | Contact Numbers | Email ID |
| Customer Care Division | Toll Free No.
1800 180 2222 1800 103 2222 Tolled No. 0120-2490000 Landline:011-28044907 |
care@pnb.co.in |
For Registering Your Feedback
In case you want to leave your feedback with the bank, you can call the PNB Credit Card Customer Care Numbers and talk to a customer care executive regarding your feedback. You can also submit your feedback online by using the Feedback form available on the PNB website.
For Grievance Redressal
The bank provides a separate link on its website in case of any grievances, complaints, queries or feedback. If you have a grievance you wish you file, you can do so in any of the following ways: Contact the branch manager of the branch where your account is maintained. If this is not possible, you can approach the branch manager of your nearest PNB branch. The Branch Manager is the first point of contact for immediate redressal of grievance. Ensure that you obtain the complaint form from the branch and submit the complaint on the prescribed format against acknowledgement.
The online form contains the following fields
Customer Type: Choose if you are a PNB customer or not
Request Type: Choose the type of request from the drop box
Account Number: If PNB customer specify the account number to easily identify the customer
Mobile Number: Enter the registered mobile number in the case of existing customer or enter a different number to contact
Customer Name: Enter the name of the customer
Email ID: Enter the email id to be used to send any communication
Pin Code: Enter the area pin code of the customer
Category: Chose which service category that the customer has a problem with
Type: Choose the specific type of problem
Sub Type: Drilling down to the specific problem
Remarks: The customer can add additional information or points on the issue to give better clarity
Once the form is filled the customer just needs to hit submit.
You can also call the PNB 24 Hours Customer Care number and lodge a complaint. Make sure you get your docket/reference number for future referrals.
If you are not satisfied with the resolution provided at Level 1 or you did not receive any response, then you may escalate this issue to the Circle Head of Punjab National Bank.
If you are not satisfied with the resolution provided at Level 2 or did receive any response, then you may escalate this issue to the Zonal Head of Punjab National Bank.
If the resolution provided at Level 3 is not satisfactory, or you did not receive a reply, then you can escalate this issue to the Principal Nodal Officer (PNO). Following are the details:
Principal Nodal Officer
Punjab National Bank
HO: 5, Sansad Marg,
New Delhi-110001
E-Mail: care[at]pnb[dot]co[dot]in
If you still have not received a satisfactory resolution within a month, you may get in touch with the Banking Ombudsman appointed by the Reserve Bank of India.
Punjab National Bank (PNB) City Based Customer Care
| Zone/Region | Address |
|---|---|
| Agra | 1-2, Raghunath Nagar, MG Road, Agra, U P -282002 |
| Ahmedabad | 6th Floor,Gujarat Bhavan, Opp M J Library, Ellissbridge, Ahmedabad,Gujarat-380006 |
| Allahabad | First Floor Sangam Place, Civil Lines, Allahabad |
| Alwar | 1st & 2nd Floor, Harshil Tower, Naru Marg, Aerodrome Road, Alwar, Rajasthan. |
| Amritsar | 2nd Floor,Opp.St. Francis Schoo;, MC LEOD Road, Amritsar,Punjab- 143001 |
| Andhra (Vijayawada) | House No: 9-35, First Floor, Kavuri Towers, Kamayya Thopu Centre, Kanuru, Vijayawada, Andhra Pradesh-520007 |
| Arrah | 2nd Floor,Hotel Regal Complex,East Ramana Maidan Rd,Ara , Bihar-802301 |
| Bangalore | 26-27 , M G Road, Raheja Towers,Banglore, Karnataka-560001 |
| Bareilly | PNB House Plibhit Bypass Road,Bareilly,U P -243006 |
| Bharatpur | PNB House, Super Bazar, Bharatpur, Rajasthan-302001 |
| Bhatinda | SCO 29 to 31,Model Town,Ph-1,Opposite TV Tower, Bhatinda, Punjab-151001 |
| Bhopal | PNB House,1,Arera Hills,Bhopal, M P -462011 |
| Bhubaneshwar | Deen Dayal Bhawan,4th Floor,Janpath, Ashok Nagar,Bhubaneswar,Orissa-751009 |
| Biharshariff | Ramchandrapur,Biharsharif,Distt Nalanda,Bihar -803101 |
| Bilaspur | A-48, Gaurav Path Ring Road No.2, Near Pallav Bhawan Bilaspur |
| Bokaro | Sector 4, City Centre, Bokaro Steel City Bokaro, Jharkhand |
| Bulandshahr | PNB House, Yamunapuram,Bulandshahr, U P -203001 |
| Burdwan | Shri Durga Market,GT Road 2nd floor ,police line bazar post office – Sripally Burdwan West Bengal – 713103. |
| Chandigarh | PNB House,SCO.31-42,Bank Square,Sec-17B Chandigarh, PIN-160017 |
| Chennai | PNB Towers, 2nd & 3rd floor, no.46-49, Royapettah High Road, Royapettah, Chennai – 600014. |
| Coimbatore | 179, Khanda Enclave,Ram Nagar, Coimbatore – 641009, Tamil Nadu |
| Darbhanga | Near Radio Station, G M Road Distt – Darbhanga, Bihar – 846004 |
| Dehradun | PNB House,1-Paltan Bazar,Dehradun, Uttrakhand-248001 |
| Delhi Central | Rajendra Bhawan, Rajendra Place, New Delhi-110008 |
| Delhi North | Rajendra Bhawan, Rajendra Place, New Delhi-110008 |
| Delhi South | Rajendra Bhawan, Rajendra Place, New Delhi-110008 |
| Dharamshala | Near GPO, Dharamshala,HP-176215 |
| Ernakulam | PNB House,2nd Floor, 40/1461,Market Road, Ernakulam,Kochi, Kerala-682011 |
| Faizabad | Acharya NarendraDeo Nagar, Deokali Road, Distt- Faizabad, U P – 224001 |
| Gaya | 400, A P Colony, Gaya, Bihar-823001 |
| Gorakhpur | Alhadpur, Opp. Tulsi Inter College,Gorakhpur, U P -273001 |
| Guwahati | Nilgiri Mansion, Bhangagarh, G S Rd,Guwahati-781005 |
| Gwalior | Vatsal Mansion, Citry Centre Gwalior M.P |
| Hamirpur | New Road Hamirpur (HP) -177001 |
| Haridwar | Sector-IV,BHEL Complex,Haridwar,Uttarakhand-249401 |
| Hissar | ITI Chowk,Dabra Road, Hissar,Haryana-125005 |
| Hoshiarpur | Improvement Trust Building, Chandigarh Road,Hoshiarpur, Punjab |
| Hyderabad (Telangana) | 6-1-73,Sayeed Plaza,Saifabad,Hyderabad-500004 |
| Indore | 20,Sneh Nagar,Indore, M P |
| Jabalpur | 1227,Napier Town, Jabalpur, M P -482001 |
| Jaipur | 2, Nehru Place, Tonk Road,Jaipur, Rajasthan -302015 |
| Jalandhar | Civil Lines, Jalandhar, Punjab-144001 |
| Jammu | Gupta Tower, 1st Floor Rail Head Complex, Bahu Plaza, Jammu 180012 |
| Jhansi | Near Sudha Nursing Home, Kanpur Road, Jhansi, U P -284128 |
| Jodhpur | 802,Angira Darpan,1st Floor,Chopasni Road,Jodhpur, Rajasthan-342003 |
| Kanpur | 59/29 Birhana Road, Kanpur, U P-208001 |
| Kapurthala | PNB House, Satyanarayan Bazar, Kapurthala,Punjab-144601 |
| Karnal | Meera Ghati Sadbhawana Chowk, GT Road,Karnal, Haryana-132001 |
| Kashipur | Bazpur Road,Kashipur Distt Udhamsingh Nagar, Uttrakhand-244716 |
| Kolkata | A G Tower,3rd Floor,125/1, Park Street, Kolkata-700017 |
| Kozhikode | Shathabdi Bhavan, Mini Bypass Road, PO Govindapuram, Kozhikode-673016,Kerala |
| Kurukshetra | Sandeep Chatha Complex,Pipli Road, Kurukshetra, Haryana-136118 |
| Lucknow | 4,Vibhuti Khand,Opp PICUP Building, Gomti Nagar,Lucknow, U P -226010 |
| Ludhiana | Site No.-5, Ferozepur Road, Ludhiana,Punjab-141012 |
| Mandi | M G Road,Mandi Distt.- Mandi (H.P.) PIN-175001 |
| Meerut | LIC Building,Prabhat Nagar, Saket, Meerut, U P -250001 |
| Midnapore | Vidyasagar Road,Battala Chowk, Midnapur, W B – 721101 |
| Moradabad | Ram Ganga Vihar, Ph-II, Kanth Road,Moradabad, U P -244001 |
| Mumbai City | Maker Tower F-Wing, 7th Floor, Cuffe Parade World Trade Centre Mumbai |
| Mumbai Suburb | Plot Noc-5, G Block, Bandra Kurla Complex, Bandra(East), Mumbai-400 051 |
| Muzaffarnagar | 68,Kambalwala Bagh,New Mandi Muzaffarnagar, U P 251001 |
| Muzaffarpur | Aghoria Bazar, Mazaffarpur, Bihar-842002 |
| Nagpur | PNB House, Kingsway, Nagpur, M P -440001 |
| Noida | C-13, 3rd floor, Sector-1, Noida-201301 |
| Patiala | Karam Complex, Sirhind Road,Patiala, Punjab-147001 |
| Patna | Chanakya Tower,R- Block.Patna-800001 |
| Pune | Aurora Towers, Mezzanine Floor,9 Moledina Road,Pune Camp, Pune-411001 |
| Raipur | 2nd Floor, Madina Manzil, Kutchery Chowk, Raipur, Chhattisgarh 492001 |
| Ranchi | Bagroy Market,Main Road, Ranchi-834001 |
| Rohtak | Ram Gopal Colony,Sonepat Road, Rohtak, Haryana-124001 |
| Sambalpur | Balaji Mid Town, 1St Floor, Deheripali, Po-Budharaja,Dist:-Sambalpur, Odisha – 768004 |
| Shimla | Regent House, Near Lift,The Mall, Shimla, H P – 171001 |
| Sriganganagar | PNB House, Jawahar Nagar, Meera Marg, Sriganganagar, Raj-335001 |
| Surat | 4th floor, Tulsi krupa Arcade, Aaimata chowk, Suratbardoli road, Surat-395010 |
| Udaipur | LIC Building 3rd Floor Reti Stand Udaipur, 313002 |
| Varanasi | S-20/56 D, Kenndy road,The Mall, Cantonment, Varanasi, U P -221002 |
Reference Site- https://www.creditmantri.com/punjab-national-bank-credit-card-customer-care/