Central Bank of India, headquartered in Mumbai, is one of the biggest and oldest commercial banks in India. The bank is a central government of India-owned bank and also has offices overseas. Established in 1911, the bank is among the earliest banks in the country to be completely owned and managed by Indians. As of 2016, the Central Bank of India Customer Care has a revenue of more than 25 thousand Crore Rupees, more than 47 thousand branches across the country and an employee strength of more than 37 thousand employees.
Some of the services and products offered by the Central Bank of India are personal internet banking, telebanking, corporate internet banking, mobile banking, IMPS, online locker, DEMAT, online share trading and tax payments etc.
Central Bank of India Customer Care Toll Free Number
Central Bank of India customers with enquiries, requests and grievances related to their banking and financial services such as reporting lost and damaged debit/credit/ATM cards, enquiring about details of their bank accounts and with non-disbursement of cash from ATMs’ issue etc. can easily call the Central Bank of India 24×7 Central Bank of India Customer Care.It is a free of charge service which also facilitates feedback through the bank’s portal. Moreover, there is also a system of grievance redressal in place in the Central Bank of India in case the customer’s problem is not solved and needs to be escalated.
The Central Bank of India Customer Care Toll free no. is as below:
1800-200-1911
This no. has a 24 hours and 7 days service. This no. can also be used as a Central Bank of India Debit Card Customer Care Toll-Free Number, Central Bank of India Customer Care Debit Card Blocking Customer Care Toll Free Number and Central Bank of India Customer Care Toll Free Number for General Enquiries.
The customers can also use the above no. if they have an issue with the Central Bank of India Internet Banking Services and Central Bank of India Mobile Banking Services.
There are two other National Toll free numbers of Central Bank of India. They are given below:
National Toll Free Number 1: 1800-110-001
National Toll Free Number 2: 1800-180-1111
Central Bank of India Debit Card and ATM Customer Care Toll Number and Email Ids
If the customer requires any assistance related to card hotlisting, card not working, card not working for online registration and transaction, failed transaction in ATM/POS/ Online & Account debited requiring reversal and other such debit card and ATM related services, they can contact the below telephonic contacts during office hours or can email the below listed email ids as per their relevant issue:
| Type of assistance | Contact Number | Mail ids for communication |
| Card Hotlisting / Card not working |
022-49197319 to 49197323 |
debitcard_os@centralbank.co.in debitcard@centralbank.co.in sm4atm@centralbank.co.in |
| Card not working for online registration / transaction. | 022-49197323 | debitcard_os@centralbank.co.in sm4atm@centralbank.co.in |
| For failed transaction in ATM/POS/Online & Account debited requiring reversal | 022-49197314/15 | atmrecon@centralbank.co.insmatmreversal@centralbank.co.in |
If customer service in above cases is required after office hours or urgently, it is recommended to contact the 24×7 toll free no. : 1800-22-1911
Central Bank of India Debit Card/Credit Card Hotlisting through SMS
If the customers are using a Central Bank of India debit card, credit card or any other banking card and they need to block it as it has been hotlisted (i.e. reported lost or stolen), they can just do the same by sending a SMS from their registered mobile (mobile no. which has been registered with the bank) and by following the below steps:
The customers can SMS the text on the left column from their registered mobile to 9967533228 if they want to perform the actions described in the corresponding right column:
| SMS | Action |
| LOST | For blocking all cards linked to mobile |
| LOST <space> card no. | For blocking specific card no. |
| LOST<space>Account no. | For blocking card in specific account |
Central Bank of India Credit Card Customer Care Toll Free Number
Central Bank of India has a dedicated toll free no. for its credit card customers. The no. provides to customers info and relevant products and services related to Central Bank of India credit cards. The Central Bank of India Credit Card Customer Care Toll Free Number is as below:
1800-222-368
This can also be used as Central Bank of India Credit Card Blocking Customer Care Toll Free Number.
Central Bank of India Credit Card Customer Care Toll Number
In case the Central Bank of India Credit Card Customer Care Toll Free Number is not reachable or is experiencing heavy traffic, the customer can contact the Central Bank of India Credit Card Customer Care Toll no. The Central Bank of India Credit Card Customer Care Non-Toll-Free Number no. is given below:
022-66387737; 022-66387743
This can also be used as Central Bank of India Customer Care Customer Care Toll Number.
Central Bank of India ATM Helpdesk fax no.
There is a dedicated ATM helpdesk fax no. of Central Bank of India to serve the customer if they have an issue with a Central Bank of India ATM. The issue may range from non-disbursement of cash, ATM not functional, ATM card stuck or unreadable etc. In such a case, the customer can contact Central Bank of India’s ATM Helpdesk fax no. through a fax machine:
022-22630104
Central Bank of India ATM transaction complaint form
If the customers want to lodge a complaint related to a Central Bank of Indian ATM transaction, they can find the template/form for lodging that complaint at the below web-link:
https://www.centralbankofindia.co.in/pdf/ATM_Complaint_Form.pdf
Central Bank of India PMJDY grievance redressal Email ID
If the customers are a party to Pradhan Mantri Jan-Dhan Yojana through the Central Bank of India and if they have a complaint or grievance from the bank, they can contact the Central Bank of India at this email id:
pmjdy.grievances@nic.in
Central Bank of India MSME Care Centers
If the customers are MSME Entrepreneurs and/or represent a Micro, Small & Medium Enterprises and have a financial/banking relationship with the Central Bank of India Customer Care, they can contact the bank for a quick redressal of their grievance at one of the bank’s care centers, the contact details of which are provided in the below web-link:
https://www.centralbankofindia.co.in/PDF/MSME_Care_Centre.pdf
Central Bank of India UPI and BHIM app help
If the customers require Central Bank of India assistance related to UPI and BHIM app, they can contact the below email ids:
| Phone No. | Email address | |
| For technical issues | 022-67123682 / 27570987 | upisupport@centralbank.co.in |
| For Reversal/failed transactions | 022-61648613 | smtbk2@centralbank.co.in |
Central Bank of India Customer Care Grievance Redressal
Customers can contact regional nodal officers for complaint/grievance redressal. The details of Central Bank of India Regional Nodal officers are given below:
List of Regional Nodal Officers:
| Officer | Region | Phone Number | |
| B.B.Sharma | Agra | rmagraro@centralbank.co.in | 9410290318 |
| D.H.Jani | Ahmedabad | operahmero@centralbank.co.in | 9924092018 |
| D.Pkale | Ahmednagar | opernagarro@centralbank.co.in | 9423028837 0241-2470934 |
| M. P.Parwate | Akola | rmakolro@centralbank.co.in | 9604809841 0724-2401013 , 2458874 |
| M.S.Tare | Ambikapur | armambiro@centralbank.co.in | 9584469568 0777-4227086 |
| R b sonawane | Amravati | operamrao@centralbank.co.in | 09923788588 0721-2660060 |
| Vijay Gupta | Amritsar | operamriro@centralbank.co.in | 8558855226 |
| Prahlad Kumar | Anand | armananro@centralbank.co.in | 9979852722 02692-257049 |
| U.K.Mishra | Aurangabad | rmauraro@centralbank.co.in | 8390903463 0240-2352400 |
| D.Durraikkanni | Bangalore | rmbanro@centralbank.co.in | 9916100228 080-22879151 |
| P. Mazumder | Barpeta | rmbarpro@centralbank.co.in | 9706002608 |
| Ms Kumkum Verma | Bareilly | rmbarero@centralbank.co.in | 0581-2574745 |
| Ravi M.Malhotra | Baroda | armbaroro@centralbank.co.in | 8980013799 0265-2414472 |
| P.N.Moolchandani | Bhopal | armbhopro@centralbank.co.in | 9425303840 |
| U.C.C.Singh | Bhubaneshwar | rmbhubro@centralbank.co.in | 07381022467 0674-2397409 |
| R K Kaushik | Chandigarh | rmambaro@centralbank.co.in | 09988690156 0172-2540992 |
| S.P.Rajammal | Chennai | operchenro@centralbank.co.in | 9443905165 044-28883208 |
| Saryam | Chhindwara | rmchhiro@centralbank.co.in | 8827410828 |
| Gopalakrishnan | Cochin | rmcochro@centralbank.co.in | 8943336950 |
| Dr Chandra shekhar | Coimbatore | rmcoimro@centralbank.co.in | 0422-2394196 |
| Shakti Samanta | Cooch Behar | rmcoocro@centralbank.co.in | 9830575598 |
| Vijay Chowdhry | Darbhanga | rmdarbro@centralbank.co.in | 9431858834 |
| Rajendra kumar | Dehradun | rmdehrro@centralbank.co.in | 9451739656 |
| Mrs Vijay Sethi | Delhi-A | rmdelaro@centralbank.co.in | 9868884909 011-23230558 |
| B.D.JHA | Delhi -B North | operdelbro@centralbank.co.in | 8447633465 011-23830266 |
| Ramesh Jha | Deoria | rmdeorro@centralbank.co.in | 8795819724 |
| K.S .Ghosh | Durgapur | rmdurgro@centralbank.co.in | 9474881925 |
| D P SHARMA | Etawah | rmetawro@centralbank.co.in | 9927428107 |
| R P LAL | Gaya | rmgayaro@centralbank.co.in | 9835415007 |
| O.P.Gupta | Gorakhpur | cmgoraro@centralbank.co.in | 8795813987 |
| Indrani Das | Guwahati | pdguwaro@centralbank.oc.in | 9864894855 0361-2463566 |
| Mahendra Kumar | Gwalior | opergwalro@centralbank.co.in | 9977310038 |
| Rias Ibrahim | Hubli | rcchoblro@centralbank.co.in | 9844885355 0836-2361755 |
| N.ShyamSunder | Hyderabad | armhydero@ centralbank.co.in | 040-23468925 |
| K Sureshkumar | Indore | rmindoro@centralbank.co.in | 9425303857 0731-2434738 |
| R.Pathak | Jabalpur | rmjabaro@centralbank.co.in | 9406018886 |
| B.M.Gaur | Jaipur | rmjaipro@centralbank.co.in | 08696930697 0141-3156916 |
| A.P.Panzade | Jalgaon | rmjalgro@centralbank.co.in | 02572283217 0257-2283194 |
| D.K.Rana | Jallandhar | pdjalpro@centralbank.co.in | 09915239851 0181-2237719 |
| Barun Kumar Das | Jalpaiguri | pdjalpro@centralbank.co.in | 3561231243 03561-231245 |
| R.N.Singh | Jamnagar | operjamnro@centralbank.co.in | 0942944327 0288-2678656 |
| J.S.Sharma | Jhansi | armjhanro@centralbank.co.in | 09411938126 0510-2330026 |
| K.S.Bhaskar | Jodhpur | rmjodhro@centralbank.co.in | 0291-2644651 |
| N.C.Saha | Kanpur | armkanpro@centralbank.co.in | 08795819477 0512-2217242 |
| Priya Ranjan Sinha | Kolkata -North | operkolknro@centralbank.co.in | 9051176382 |
| Mr Sethi | Kolkata -South | rmkilsro@centralbank.co.in | 9874333397 033- 22308921 |
| Mahandra Singh | Kota | armkotaro@centralbank.co.in | 08696345600 0744-2324706 |
| R.K.Gupta | Lucknow | rmkuckro@centralbank.co.in | 9839484058 |
| M.L.Bansal | Ludhiana | cmludhro@centralbank.co.in | 9646237100 |
| P.R.Vijayakumar | Madurai | cmmaduro@centralbank.co.in | 8489945252 0452-2537467 |
| Ramesh Kalra | Meerut | rmmeerro@centralbank.co.in | 8755590426 |
| R.K.Pahuja | Mro | cmoprmro@centralbank.co.in | 9167980351 022-4034582 |
| C.K.Roy | Motihari | rmmotiro@centralbank.co.in | 9534397042 |
| Pawan Kumar | Muzaffarpur | rmmuzaro@centralbank.co.in | 9470008341 |
| D.S.Khedekar | Nagpur | rmnagpro@centralbank.co.in | 9422817102 0724- 2400014 |
| M B Wadile | Nasik | opernasiro@centralbank.co.in | 09421793935 0253-2353597 |
| P Y Malgaonkar | Panaji | operpanaro@centralbank.co.in | 8322224385 |
| S.N. Jha | Patna | rmpatnro@centralbank.co.in | 9973973148 |
| C.G.Choure | Pune | cmpunero@centralbank.co.in | 09373004954 020-26051992 |
| Walter Lawrance | Purnia | operpurnro@centralbank.co.in | 09931202149 06454242639 |
| B.P.Singh | Raipur | rmraipro@centralbank.co.in | 9584469556 |
| A J Patel | Rajkot | armrajkro@centralbank.co.in | 09687690034 0281-2230482 |
| R.S.Choudhary | Ranchi | rmrancro@centralbank.co.in | 09570900444 0651-6457085 |
| R.S.Bhardwaj | Rohtak | operrohtro@centralbank.co.in | 09813559343 01262-213080 01262-212091 |
| Ajay k Verma | Sagar | opersagro@centralbank.co.in | 9685701836 07582-261592 |
| P.K.Sinha | Saharsa | rmsaharo@centralbank.co.in | 9801120779 |
| S.K.Vermani | Shimla | opersimlro@centralbank.co.in | 09736879440 0177-2814906 |
| M.U.Ansari | Siliguri | rmsiliro@centralbank.co.in | 7797810123 |
| R.C.Sahu | Siwan | rmsiwaro@centralbank.co.in | 7631372442 |
| D k singh | Surat | opersura@centralbank.co.in | 0261 -2465841 |
| Arun k. Bhalekar | Thane | armthanro@centralbank.co.in | 9920758509 |
| Jayraman | Tiruchirapally | rmtiruro@centralbank.co.in | 8939758049 |
| Biswanath Roy | Trivandrum | armtrivro@centralbank.co.in | 9497153950 0471-2325268 |
| Dwijen Dutta | Upper Assam | rmuppero@centralbank.co.in | 09435116581 0376-2309371 0376-2322905 |
| Y.P.Verma | Varanasi | rmvararo@centralbank.co.in | 9335254406 |
| V.S.R.Sarma | Vijayawada | armvijaro@centralbank.co.in | 0866-2488025 |
| S.Srinivasa Raju | Visakhapatnam | rmvisaro@centralbank.co.in | 09849475105 0891-2556166 |
If the customers complaint or grievance with the Central Bank of India has not been solved by their Regional Nodal officer, they can contact the Chief Grievance Redressal Office of Customer Grievances at Central Bank of India officer through the below mentioned protocol and procedure:
| Name | Mr. Amitabh Gupta |
| Designation | Asst. General Manager (Customer Service and Complaints) |
| Address | Central Bank of India, Operations Department, Central Bank Building, 2nd floor M.G. Road, Hutatma Chowk, Fort, Mumbai 400 023 |
| Telephone | 022 – 22617896, 022 – 22623450 |
| Fax | 022 – 22643054 |
| Facility of On -Line Complaint | If the customers register an online complaint with the Central Bank of India, they will get a Unique Identification Number (UIN). This UIN will help the complainants in tracking the updated position of their complaint. Customers can also e-mail their complaint on the email ID: complaints@centralbank.co.in |
| Customer service No. | 1. 022-61648708 CM 2. 022-22643056 SM |
If the customers need to further escalate the grievance, then they can contact Principal Nodal Officer of Customer Service and Grievances which is the General Manager of Operations through the below contact details:
Phone: 022-2264 3056
Fax: 022-2264 3054
E-mail: gmoper@centralbank.co.in
Postal Address:
General Manager-Operations
Central Bank of India,
Central Office,
2nd Floor, MMO Building,
M.G.Road, Fort,
Mumbai 400 023
If the customers still need to escalate their grievance through internal procedure, the customers can contact the Chairman and Managing Director of the Central Bank of India Customer Care, details of who are given below. The customers should receive a response within 30 days. Post this time period, the customers can contact the Banking Ombudsman under the RBI.
Postal Address:
Shri Rajeev Rishi
Chairman And Managing Director
Central Bank Of India,
Chander Mukhi,
Nariman Point,
Mumbai- 400 021
For other complaints from Central Bank of India, customers can approach the bank through the below mentioned web-link:
https://www.centralbankofindia.co.in/english/grievance.aspx
For pension related complaints from Central Bank of India Customer Care, customers can approach the bank through the below mentioned web-link:
https://www.centralbankofindia.co.in/english/PensionerMainGrievForm.aspx
For contacting Banking Ombudsman for grievances with the Central Bank of India, the contact details can be found below:
https://www.centralbankofindia.co.in/pdf/Ombudsman21122016.pdf
Central Bank of India Offices
The Corporate office of the Central Bank of India is located at:
Central Bank of India
Chander Mukhi, Nariman Point
Mumbai – 400 021
Tel.: 022 – 6638 7777
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