Oriental Bank of Commerce Customer Care

Oriental Bank of Commerce Care is a public sector bank in India. Founded in 1943, Lahore, Oriental Bank of Commerce Oriental Bank of Commerce Customer Care became nationalized in 1980. Over the years, OBC acquired other banks to stand at more than Rs 20000 crore of revenue and more than 20000 employees today.

The bank offers a multitude of financial products and services such as insurances, deposit accounts, electronic banking services, R.T.G.S., DEMAT, N.E.F.T., foreign remittance, cash management, loans, debit cards, credit cards etc. Over and above this, , Oriental Bank of Commerce also provides its customers Care support services through an exemplary customer care platform.

The bank has both a toll and a toll-free customer care no. Oriental Bank of Commerce’s headquarter is in Gurgaon, Haryana, India. It has a PBX board no. and reception no. All these contact details are provided below-

Oriental Bank of Commerce Customer Care Toll-Free Number

Customers with queries, requests, and complaints such as balance & transaction enquiries, hot-listing of lost and damaged debit/ATM card and non-disbursement of cash from ATM, can call Oriental Bank of Commerce Customer Care toll-free number from any mobile or landline. The no. is:

1800-180-1235

This no. is also Oriental Bank of Commerce Credit Card Customer Care Toll-Free Number, the Oriental Bank of Commerce ATM Card Help no. and Oriental Bank of Commerce Debit Card Customer Care Toll-Free Number along with the Oriental Bank of Commerce Customer Care Toll-Free Number for General Enquiries. This no. can also be used as Oriental Bank of Commerce Debit Card Blocking Customer Care no. and Oriental Bank of Commerce Credit Card Blocking Customer Care no.

Oriental Bank of Commerce Customer Care Toll Number

Customers can also contact Oriental Bank of Commerce on their toll customer care no. This non-toll-free number comes into use especially when the toll-free number is experiencing heavy traffic. Please find the toll no. given below:

0120-2580001, 0124-2340940

Oriental Bank of Commerce PBX board / Reception numbers

Oriental Bank of Commerce also has PBX board and reception nos. of their Gurgaon office on which you can contact them. They are:

0124-4126200, 0124-4126300

Oriental Bank of Commerce Corporate Address

If you would like to post to Oriental Bank of Commerce’s corporate head office, then you can mail them to the following address:

Oriental Bank of Commerce
Plot No. 5
Institutional Area
Sector-32
Gurgaon – 122001

Oriental Bank of Commerce Website

If you want to contact OBC through the internet and want to check their website, you can visit the below website address for the same:
https://www.obcindia.co.in

Thus, if you are looking to contact the Oriental Bank of Commerce Credit Card Customer Care department or require Oriental Bank of Commerce Customer Care Nos. for ATM, debit card and general enquiries, you can use the contact information provided above. You can also register your feedback at the Oriental Bank of Commerce through the above customer care nos.

Please also note that when you call the Oriental Bank of Commerce Customer Care, you encounter an Interactive Voice Response (IVR) system where you have to select an option as per your query. Some queries and requests can be settled through automated responses however if you feel the need to talk to a customer care executive or a phone banking officer, you can do so by selecting the relevant option. However, this requires confirming relevant details of your account to the automated IVR for account security purposes.

Oriental Bank of Commerce Grievance Redressal

To attend to customer grievances, Oriental Bank of Commerce has an online and an offline system:

  • The online grievance redressal system is on the bank’s website and is available at the following weblink:

https://www.obcindia.co.in/obcnew/site/Complain_Online.aspx

  • The offline grievance redressal system is available as per the details below:

For grievance redressal, the customer may follow the below step-wise protocol:

Steps Contacts Remarks
Step – 1 The Branch Manager Customer should first complain to their bank account’s branch manager. The format for the complaint form is available here: https://www.obcindia.co.in/obcnew/upload/Links/COMPLAINT%20FORM%20(2).pdf
Step – 2 The Nodal Officer of the Cluster Monitoring Offices For escalating the matter further, the Customer can contact the Nodal Officer of the Cluster Monitoring Office. The contact details of these officers are available here: https://www.obcindia.co.in/obcnew/upload/obc/Nodal_Officers_15102016.pdf
Step- 3 The Regional Head, Regional Office If the grievance is still not resolved, further escalation is possible by contacting the Regional Head. Regional Offices’ details are available here: https://www.obcindia.co.in/obcnew/site/r_office.aspx
Step – 4 Sam T George
Asstt. General Manager
Complaint Cell, Corporate Office.
For further escalation:
Tel: 0124-4126395
Fax: 0124-4126378
E-mail: complaint@obc.co.in
Step – 5 S.P. Chugh
General Manager
For further escalation:
Phone: 0124-4126371
Fax: 0124-4126499
Email: cgro@obc.co.in
Step – 6 The Banking Ombudsman For further escalation:
Tel: 0124-4126590 / 4126470
Fax: 0124-4176834
E Mail: ccso@obc.co.inComplaint form for complaint to the Banking ombudsman is available here: https://www.obcindia.co.in/obcnew/site/Complaint_Form_des.aspx?com_id=48
Corporate Office Address Oriental Bank of Commerce Corporate office
Plot No.-5
Sector-32
Institutional Area
Gurgaon-122001 (Haryana)

Also, you can find below the details for the Oriental Bank of Commerce Chief Grievances Redressal Officer and the Oriental Bank of Commerce Principal Nodal Officers for Complaints/Ombudsman:

Oriental Bank Of Commerce
Corporate Office, Gurgaon
Chief Grievances Redressal Officer
Principal Nodal Officer for Complaints/Ombudsman

Name BRIJ MOHAN SHARMA
Designation General Manager
Address Oriental Bank of Commerce, Corporate Office, Plot No. 5, Sector 32, Institutional Area, Gurgaon – 122001 (Haryana)
Phone No. 0124-4126371
Fax No. 0124-4126499
E-Mail Address complaint@obc.co.in / Bm062908@obc.co.in

 

Name RAVINDER KUMAR
Designation Asstt. General Manager
Address Oriental Bank of Commerce, Corporate Office, Plot No. 5, Sector 32, Institutional Area, Gurgaon – 122001(Haryana)
Phone No. 0124-4126395
E-Mail Address complaint@obc.co.in

If a customer is not satisfied with the resolution of his/her grievance or he/she does not receive a reply within a month of his/her complaint lodged at the Bank, he/she can approach the Banking Ombudsman at the Reserve Bank of India (RBI).

Oriental Bank of Commerce Customer Care Service for NRI Customers

If you are a Non-Resident Indian (NRI) customer of the Oriental Bank of Commerce or planning to be one, you may contact the below representative office of the OBC in Dubai:
ORIENTAL BANK OF COMMERCE
REPRESENTATIVE OFFICE
PO BOX: 103946, Mohd. Sultan Belshaat Building
Kuwait Street, Near Karama Centre, Al Karama
DUBAI-UAE
Tel.: +9714 3975920, FAX: +9714 3975921, Mobile: +971 50 2549404
E-mail: obcdubai@yahoo.com

Oriental Bank of Commerce Query and Suggestions Page

If you have a query and/or a suggestion for the Oriental Bank of Commerce, you can also visit the below weblink to register the same:
https://www.obcindia.co.in/obcnew/site/queries_suggestions.aspx

Other Contact Nos. for Oriental Bank of Commerce 

91-124-4126113 – insp@obc.co.in – (Inspection & Control Department)
91-124-4126376 – pnd@obc.co.in – (Corporate Strategy & Planning Department)
91-124-4126213, 4126227, 4126229 – dit@obc.co.in – (Department of IT)
91-124-4126341 – gad@obc.co.in – (Services Department)
91-124-4126231 – publicity@obc.co.in – (PR & Publicity Department)

Oriental Bank of Commerce Customer Care Numbers List

Toll-Free Number 1800-180-1235
Non-Toll-Free Number 0120-2580001, 0124 – 2340940
Debit Card Blocking 1800-180-1235
Grievance Redressal 0124-4126371
For Customers from Outside India +971 50 2549404

Oriental Bank of Commerce FAQ Page and Customer Care Section

If you want to know answers to some frequently asked questions related to Oriental Bank of Commerce, you may visit the below weblink:
https://www.obcindia.co.in/obcnew/Site/faq.aspx

Also, Oriental Bank of Commerce has a customer care section with answers to many of the customer queries available online at the below link:
https://www.obcindia.co.in/obcnew/site/Customer_Section.aspx

The Oriental Bank of Commerce customer can also complain at the below email id:
complaint@obc.co.in

Resource Url :- https://www.paisabazaar.com/oriental-bank-of-commerce/customer-care//

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