Andhra Bank Customer Care is a public sector bank of medium size which started operations in the year 1923 and has its headquarters in Hyderabad. As on 31st December 2016, there were 3,636 ATM machines, 2,803 branches, 38 satellite offices and 4 extension counters as a part of the network of the bank.
According to the current count, the bank operates in 25 states and 3 Union Territories. After the 2nd phase of commercialization of national banks, Andhra Bank Customer Care is now a wholly owned government bank and has merged with Bharat Lakshmi Bank in 1964. The bank also jointly owns a life insurance company called IndiaLife Insurance with Bank of Baroda and UK’s Legal & General. Apart from its nationwide presence, Andhra Bank Customer Care is also recognized for its efficient customer service platforms and the methodology that it adopts.
To address the issues, queries, and complaints of customers, Andhra Bank has ensured maintaining multiple channels of communication such as emails, SMS and toll-free numbers which facilitate the customers to reach out to the bank easily and without any hassle. Whenever the customers need any assistance with the product or services that the bank offers, they can opt for any of the following ways to reach out to the bank:
Andhra Bank Customer Care Customer Care Toll-Free Number
To increase the ease of customer further, there are different toll-free numbers for different product categories. This helps in segregating the queries thus leading to quick response and solution for each of the query.
1800 425 1515 Tele Banking
1800 425 1515 Credit card support
1800 425 7701 Pension related issues.
Andhra Bank Customer Care Service via email
If you are seeking redressal for any of your queries or grievance, you can compose an email and send it to customerser@andhrabank.co.in
Andhra Bank Customer Care Service by Phone Banking SMS
In case you wish to submit a complaint, you can type ‘UPSET’ and send it to 9666606060. This SMS will be directly sent to head quarters and you will either receive a prompt reply on email or a customer care executive will get in touch with you via your registered mobile number.
Andhra Bank Customer Care Service at official website
The official website of Andhra Bank Customer Care has a separate section for grievance redressal where you can write the summary of your issue along with your contact details and the bank officials will then contact you and help you with the issue.
Apart from the above-mentioned methods, you can get in touch with the bank officials on all working days (except for 2nd and 4th Saturdays) between 09:00 AM to 05:00 PM on the below-mentioned contact numbers:
Tel: 040 23234313, 23252000
Extension: 2422, 2577
Fax: 23232419
You can also use the website to download the template for lodging a complaint, get a printout and send it to your nearest bank branch. The bank’s website has also clearly mentioned the address of the headquarters and the address to be used for correspondence as under:
5-9-11, Dr. Pattabhi Bhavan,
Secretariat Road, Saifabad
Hyderabad 500 004. Telangana
Sri. M. N. SudhakarGeneral Manager
Nodal Officer for Customer Service,
Andhra Bank
Dr. Pattabhi Bhavan
5-9-11, Saifabad
Hyderabad-500 004. Telangana
Resource Url:- https://www.paisabazaar.com/andhra-bank/customer-care/