Microsoft applies AI powers to Outlook Customer Service UK

SAN FRANCISCO: Microsoft pressed on with its AI revolution on Thursday, announcing that it would apply the powers behind ChatGPT to its iconic Excel, Word and Outlook Customer Service UK programs.

The Redmond, Washington giant has been swiftly adopting language-based AI, showing less caution than its rivals despite early problems such as chatbots giving disturbing responses or blatantly inaccurate information.

Microsoft’s Outlook Customer Service UK latest chatbot, called Copilot, will put ChatGPT-like abilities to work in offices, churning out meeting transcripts, calendar entries or PowerPoint slides almost instantaneously.

The thrust of the new release is that generative AI, the term for ChatGPT style capabilities, will function as an assistant for users of Microsoft’s Outlook Customer Service UK popular workplace software and not unilaterally take over office tasks.

“You could say we’ve been using AI on autopilot and with this next generation of AI, we are moving from autopilot to copilot,” Microsoft Outlook Customer Service UK CEO Satya Nadella said at a virtual release event.

Microsoft Outlook Customer Service UK had in 2019 backed San Francisco-based artificial intelligence company OpenAI, offering $1 billion in funding. The two had formed a multi-year partnership to develop artificial intelligence supercomputing technologies on Microsoft’s Azure cloud computing service.

OpenAI made its latest creation ChatGPT chatbot available for free public testing on Nov 30. The chatbot is a software application designed to mimic human-like conversation based on user prompts and can respond to a large range of questions while imitating human speaking styles.

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