CyberGhost vs Norton Customer Service Secure VPN in 2023

CyberGhost and Norton Secure are two of the most recognizable names in cybersecurity. It should come as no surprise that both providers offer reliable VPN services with strong security features and fleets of servers worldwide.

But although both of them offer excellent services, they differ significantly in many ways. And if you’re torn between the two providers, we’ve made it easy for you in this comparison. We tested these providers in a wide range of categories such as speed, value for money, server locations, security features, unblocking capabilities, and ease of use.

To find out which one is better, read this in-depth CyberGhost vs Norton Secure VPN comparison review.

CyberGhost vs Norton Secure VPN

Although CyberGhost and Norton Customer Service Secure VPN are both excellent solutions, there are significant differences between them. CyberGhost has a lot more servers in comparison to Norton Secure VPN. It is also the cheaper option if you sign up for a two-year contract. Having said this, both can unblock region-restricted content. And they each offer a range of strong security features to keep your data anonymous and safe online.

But after all, throughout our testing, CyberGhost consistently outperformed Norton in a number of key categories. It has a bigger server count, more affordable pricing plans, and more functional security and additional features.

CyberGhost VPN Norton Customer Service VPN
⭐ Rating:
4.2





4





Overall rank: #7 out of #35 #11 out of #35
Servers: 9700+ servers in 91 countries 1000+ servers in 30 countries
No logs policy: Independently-audited No logs
Pricing: from $2.19/month From $2.50/month
Coupons: CyberGhost VPN coupon 83% OFF Norton VPN coupon 40% OFF
VPN protocols: WireGuard, IKEv2, OpenVPN (TCP/UDP) OpenVPN, L2TP/IPSec
Streaming services: Netflix, Hulu, BBC iPlayer, Disney+ BBC iPlayer, HBO
Platforms: Windows, macOS, Linux, Android, iOS, Chrome, Firefox Windows, macOS, Android and iOS
Simultaneous connections: 7 10
Support: 24/7 live chat, Knowledge base, FAQs Live chat, 24/7 phone support, FAQ
Netflix and streaming performance

Depending on the content you want to watch, both Norton Customer Service Secure VPN and CyberGhost can unblock a range of region-restricted streaming services from other countries. However, CyberGhost can access more streaming services.

During our testing, we found that CyberGhost could successfully get around location restrictions. Meanwhile, Norton Customer Service Secure VPN was detected and blocked by both Hulu and Netflix. This is particularly frustrating, as these streaming apps are incredibly popular and offer large content libraries that aren’t available everywhere.

Norton Secure VPN
Netflix ✅ Yes ❌ No
Amazon Prime Video ✅ Yes ✅ Yes
Disney+ ✅ Yes ✅ Yes
Hulu ✅ Yes ❌ No
HBO Max ✅ Yes ✅ Yes
BBC iPlayer ✅ Yes ✅ Yes
Apple TV ✅ Yes ✅ Yes

Another reason why CyberGhost is great for watching region-restricted content is that it has dedicated streaming servers and even specialized servers for Netflix. These worked wonderfully in testing by quickly and easily unblocking every streaming service we tested it on. Better still, CyberGhost offers a SmartDNS, which gives you the ability to unblock geo-restricted content on a range of media devices, including game consoles and smart TVs, even if they don’t support VPN apps. By contrast, Norton Secure VPN has neither a Smart DNS nor specialized streaming servers.

All in all, CyberGhost is better for streaming and unblocking geo-restricted content than Norton Secure VPN. CyberGhost unblocks more streaming sites, as well as offers special features for a better streaming experience.
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Plans & pricing
It might not surprise you to learn that a VPN subscription almost always works out cheaper if you sign up for a longer-term contract. And this is the case with both CyberGhost and Norton Secure VPN.

CyberGhost is cheaper than Norton Customer Service, but only if you sign up for a two-year subscription. If you don’t want to be tied in for that long, Norton Secure VPN will be a lot more cost-effective for you.

Plan CyberGhost Norton Secure VPN
Monthly $12.99/month $4.99/month
One year $6.99/month $3.33/month
Two years $2.19/month –
If you only want to pay for a VPN for one month at a time, CyberGhost is a lot more expensive than Norton Secure VPN. Similarly, if you sign up for a year’s subscription with CyberGhost, it is still more expensive. In short, Norton is much better value for money if you want flexibility.

However, if you’re ready to commit to a long-term VPN subscription, CyberGhost is more affordable. Its two-year plan costs just $2.19 a month. Norton, on the other hand, doesn’t offer a two-year plan.

Having said that, it’s worth noting that Norton Secure VPN comes with a 30-day money-back guarantee. Meanwhile, CyberGhost offers either a 14-day or 45-day money-back guarantee, depending on the plan you’ve selected. It also has a 1-day free trial for desktop, a 3-day trial for Android, or a 7-day trial for iOS users. So, whichever provider you choose, you’ll be able to test it thoroughly before signing up for a lengthy contract.

Another noteworthy thing – Norton’s 1-month plan for $4.99 covers only one device. If you want more simultaneous connections, either up to 5 or up to 10, you’ll have to pay more. CyberGhost offers 7 simultaneous connections included in all plans. So, consider how many devices you’re likely to need your VPN for before choosing a plan.

In addition to looking at plans and pricing, it’s also worth thinking about your payment method. CyberGhost accepts cryptocurrency payments, as well as credit cards, Amazon Pay, and PayPal. While Norton will only let you pay using a major credit card, Google Pay, or PayPal. So if you don’t want to enter your personal payment details, CyberGhost will suit you better.

WRAPPING UP
To conclude the pricing section, it is evident that although Norton Customer Service offers cheaper short-term deals, CyberGhost works out better value for money if you’re willing to commit to a two-year plan.
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CyberGhost vs Norton Secure VPN: which is more secure?
CyberGhost Norton Secure VPN
Encryption AES-256 AES-256
RAM servers Yes No
Based in a member of the 5-9-14 Eyes Alliance?
No Yes
No-logs policy Audited Not audited
Kill switch Yes Yes
Ad blocker
Yes Yes

Although Norton Customer Service is one of the most recognizable names in cybersecurity, its VPN is by no means the most privacy-focused option on the market. In fact, CyberGhost outperforms Norton in several key security areas.

Both VPNs use industry-standard AES-256-bit encryption, and both include additional security features, such as a kill switch and an ad blocker.

However, if you’re security-conscious, CyberGhost is a much safer solution. For one thing, it has a strict no-logs policy that’s independently audited. This means that CyberGhost doesn’t keep any records of any of your traffic or data, so you can rest assured that no one will ever be able to see it.

Norton Customer Service, by contrast, claims to have a no-logs policy but it hasn’t been independently audited. And perhaps more troubling, Norton Customer Service is based in the US, a member of the 5 Eyes Alliance. This means that your data could be viewed by your government and shared with other countries.

WRAPPING UP
Overall, CyberGhost is evidently the more secure VPN. Unlike Norton Customer Service Secure VPN, it’s based in a privacy-friendly location, and its no-logs policy has been independently audited. Your private online life is safer with CyberGhost.
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Infrastructure

Unlike Norton Customer Service Secure VPN, CyberGhost runs on RAM-only servers. This means that there is no hard drive on which user logs could be saved. And even better, it reduces the chance of its servers being breached thanks to RAM-only servers wiping themselves every time they restart. They’re also a lot harder to hack into, as they don’t have a conventional design.

Given all this, Norton’s lack of RAM-only servers makes its infrastructure a lot less secure than that of CyberGhost.

Privacy
Although CyberGhost and Norton Customer Service Secure VPN use sophisticated protocols to keep your data secure while you’re online, CyberGhost is much more privacy-focused.

For one thing, CyberGhost is based in Switzerland, which is a privacy-friendly country that doesn’t have strict data retention laws. Meanwhile, Norton is based in the US, a member of the 5 Eyes Alliance, meaning that the government can collect data on its citizens and share it with other countries within the alliance as and when requested.

Another strike against Norton is that it has been known to have DNS leaks. Whereas CyberGhost offers robust DNS leak protection to keep your data secure.

Logging
Both Norton Secure VPN and CyberGhost claim to operate strict no-logs policies, thereby signaling to customers that their data will never be stored or shared.

CyberGhost’s no logs policy was audited independently by Deloitte in September 2022, so you can rest assured that your data isn’t being stored by your VPN provider. On the flip side, Norton’s VPN hasn’t undergone any independent auditing.

Speed comparison: CyberGhost vs Norton Customer Service Secure VPN
When comparing the speeds for CyberGhost vs Norton Secure VPN, we tested the speed of each protocol in the US, the UK, and Australia to determine which provider had a faster average speed.

Baseline: 300Mbps download, 300Mbps upload
CyberGhost Norton Secure VPN
United States 117 Mbps download/ 80 Mbps upload 254.89 Mbps download/ 276.29 Mbps upload
United Kingdom 146 Mbps download/ 107 Mbps upload 288.99 Mbps download/ 238.97 Mbps upload
Australia 102 Mbps download/ 212 Mbps upload 268.43 Mbps download/ 265.56 Mbps upload
As you can see in the results table, Norton Secure VPN performed a lot faster than CyberGhost, in some cases doubling the speeds from CyberGhost. Although you may experience a slight drop in performance in certain locations, such as Poland or India, Norton’s speeds were consistently lightning-quick in the UK, the US, and Australia.

CyberGhost uses the WireGuard protocol, which is one of the most popular options for delivering fast, smooth, and reliable VPN speeds. Whereas Norton uses L2TP/IPSec and OpenVPN to allow for safe, buffer-free browsing.

WRAPPING UP

Thus, Norton is faster than CyberGhost. You’ll have a much smoother streaming or browsing experience on Norton thanks to its superior speeds.
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Features overview
CyberGhost Norton Secure VPN
Kill switch ✅ ✅
Split tunneling ✅ ✅
Smart DNS ✅ ❌
Specialized servers ✅ ✅
Ad blockers ✅ ✅

Given how competitive the VPN market has become nowadays, most providers offer a feature-rich solution that’s jam-packed with extras to improve the user experience and deliver better value for money. As such, you might expect to find antivirus software, RAM-only servers, split tunneling, Smart DNS, obfuscated servers, password managers, and more.

WRAPPING UP

CyberGhost offers plenty of advanced features for every scenario – specialized servers for streaming, torrenting, and gaming, an ad blocker, and even Smart DNS. Considering that it gives you much more functionality and additional security, CyberGhost wins over Norton Secure VPN.
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Kill Switch

Like any respectable VPN, both CyberGhost and Norton Secure VPN offer functional kill switches. A kill switch is a useful feature to have to avoid any accidental IP or DNS leaks when a secure VPN connection drops. In case such a scenario unfolds, the kill switch turns off your device’s access to the internet until a safe connection is restored.

CyberGhost’s kill switch is enabled by default. If you want to turn it on or off, though, it might be a little hard to find, as it is buried deep among other privacy settings. Nevertheless, it is fully functional and worked perfectly during our testing rounds.

Norton Secure VPN offers a kill switch for Android and Windows users. It is a little easier to find than CyberGhost’s kill switch, right next to split tunneling settings. However, in terms of functionality, we didn’t notice anything out of the ordinary. It is a well-functioning feature.

Split tunneling

Split tunneling is an incredibly useful addition that gives users the option to select which apps are connected to the VPN and which ones aren’t. For example, this means that you can connect to a server in another country to stream geo-blocked content, while also connecting to local sites and services.

CyberGhost and Norton Customer Service Secure VPN come with split tunneling, both of which make it relatively easy to use.

However, it’s worth mentioning that split tunneling on CyberGhost can be found via its Smart Rules feature. While this gives you the ability to specify which websites you want to connect to the VPN, it’s not always clear how to set it up unless you know to look within Smart Rules.

Smart DNS

Yet another feature that makes life with a VPN that much more straightforward, Smart DNS enables you to bypass location restrictions on geo-blocked sites and services without using traffic encryption or routing your connection via a VPN server. This results in faster speeds, as well as the ability to stream content on devices that don’t otherwise support VPNs, such as smart TVs, game consoles, and streaming sticks.

The good news is that CyberGhost has smart DNS capabilities, so it’s a much better choice if you want to use your VPN for streaming. Norton doesn’t have smart DNS support, making it a less desirable option if you want to watch geo-blocked content on a range of devices.

Specialized servers

Specialized servers are often what make or break a VPN in terms of additional features. Both Norton Secure VPN and CyberGhost offer specialized servers. However, one does it better than the other.

You can choose between three types of special servers with CyberGhost – for gaming, streaming, and downloading. The downloading servers are optimized for torrenting and work perfectly well with a majority of P2P clients. Streaming servers are optimized for unblocking geo-restricted streaming platforms, and the gaming servers offer the lowest possible latency and the most stable connection.

Norton Secure VPN has a few servers dedicated specifically to torrenting. However, during our testing, the speeds were slow and unstable. This VPN doesn’t offer any servers for streaming or gaming.

Ad blockers
One area where both solutions are equally matched, however, is ad blockers. This is because both CyberGhost and Norton Customer Service Secure VPN employ robust blockers and filters that help to get rid of intrusive ads while you’re online.

CyberGhost offers a web filter that uses DNS filtering to enable you to filter out your search results. It means that you can block ads, trackers, and other malicious content. Although, having said that, when we tested this out, we were still able to see occasional ads.

Norton’s version is just as helpful, allowing you to eliminate pop-up ads, redirects, and banners that can slow down your browsing. It also keeps you safe from potentially harmful websites and other malicious content.

Server locations
CyberGhost VPN Norton Secure VPN
Number of servers 9700+ 1000+
Countries (total) 91 30
Virtual locations Yes Yes
Specialty servers Yes No

When comparing VPNs, one of the biggest considerations is the quality and quantity of servers it has to offer. After all, the more server locations available to you, the more countries you can choose from when searching for region-restricted content to watch. But just as important, the more servers available to you, the less chance there is of overcrowding on the server you connect to, which will ensure faster and more reliable speeds.

WRAPPING UP
Overall, it is clear that CyberGhost has beaten Norton in the servers and locations category. It has 9700+ servers, which is nearly 10 times more than Norton Customer Service, as well as 91 locations against Norton’s 30.
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Torrenting
You can torrent on either CyberGhost or Norton Secure VPN, as they both offer specialized servers for P2P connections. But that’s where the similarity ends.

CyberGhost makes torrenting easy, with a separate tab for its torrenting servers, allowing you to filter according to the distance to your location. It was easy to set up and worked well, although there was a drop in speeds while we were connected.

On the flip side, Norton Customer Service Secure VPN isn’t a good option for torrenting. Despite the fact that it has a handful of P2P-friendly servers, the speeds are pretty slow and unreliable, hovering between 2 Mbps and 8 Mbps.

So, if you want to download a film in under three hours, CyberGhost is definitely a better choice for torrenting than Norton Secure VPN.

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Platforms, interface, and ease of use
CyberGhost Norton Secure VPN
Supported OS Windows, macOS, Linux, Android, iOS, Chrome, Firefox Windows, macOS, Android and iOS
Other software and devices Android TVs, Amazon Fire TV Sticks SmartTV
Browser extensions Chrome, Firefox, Edge, Brave –
Simultaneous connections 7 10
As you can see from the table, CyberGhost once again has a lot more to offer, with dedicated browser extensions, as well as support for Android TVs and Amazon Fire Sticks.

Having said that, though, Norton does give you more options for the number of simultaneous connections you might want. So if you need more than seven or if you only want one connection, Norton might be the better option for you.

WRAPPING UP
Overall, however, given its helpful browser extensions and support for additional devices, CyberGhost takes the crown from Norton Customer Service Secure VPN once again.
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Desktop apps
CyberGhost has dedicated desktop apps for Windows and macOS. No matter which one you’re using, you’ll find the app to be intuitive, clean, and easy to use, with a huge array of security features at your fingertips. Everything is well organized, so you shouldn’t struggle to find the things you need.

By contrast, Norton Secure VPN has two separate desktop versions. One is the dedicated VPN app, while the other is bundled in with Norton’s antivirus suite. The dedicated app for Windows has additional features, including a kill switch and split tunneling.

Overall, though, CyberGhost’s offering is much more intuitive and it’s available on a wider range of devices.

Mobile apps
CyberGhost and Norton Customer Service Secure VPN have dedicated apps for Android and iOS.

CyberGhost apps for Android and iOS are pretty much identical, with an easy, intuitive experience on both. On the Android version, you can pick either the OpenVPN or WireGuard protocol, while on iOS, you can choose between WireGuard and IKE2.

Norton’s mobile app, meanwhile, is much stronger on Android because the iOS version doesn’t include a kill switch or split tunneling.

If you’re an iOS user, you should definitely choose CyberGhost over Norton Secure VPN.

Customer support
CyberGhost Norton Secure VPN
24/7 live chat ✅ ✅
Email ✅ ❌
Phone line ❌ ✅
Guides or articles ✅ ✅
FAQs ✅ ✅
Last but not least, we compared the customer support between CyberGhost and Norton Customer Service Secure VPN. And, on the whole, we found them fairly evenly matched. During our research, we got in touch with both providers using the live chat option and found that they responded quickly and helped to resolve our issues efficiently.

The main difference between the two is that CyberGhost has an email option, while Norton has a phone line. Both proved to be pretty helpful, so it comes down to personal preference, whether you find it more reassuring to email or call customer support.

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CyberGhost vs Norton Secure VPN – which one wins?
CyberGhost Norton Secure VPN
Streaming ✅ ❌
Pricing ✅ ❌
Security ✅ ❌
Speed ❌ ✅
Features ✅ ❌
Server locations ✅ ❌
Torrenting ✅ ❌
Ease of use ✅ ❌
Customer support ✅ ✅
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After putting both providers through rigorous testing, we’ve established that CyberGhost is the easy winner, having come out on top over Norton Customer Service Secure VPN in pretty much every category except for speed.

This is because CyberGhost delivers a much more privacy-focused service, with stronger security features and nearly 10 times the number of servers that Norton can offer. On top of this, it works out much better value for money, particularly if you opt for the two-year subscription.

Having said that, Norton Secure VPN does offer much faster speeds. However, its weaker security and inability to unblock a large range of geo-blocked content make it the less desirable choice for us. CyberGhost is definitely the better option.

More VPN guides from Cybernews
Cyberghost review: find out all about it’s features

Norton Customer Service Secure VPN review: what you should know about it

Cyberghost vs ExpressVPN: which one wins?

NordVPN vs Norton Secure VPN: how the two compare

Which is better for Netflix – CyberGhost or Norton Customer Service Secure VPN?

CyberGhost is definitely better for Netflix than Norton Customer Service Secure VPN. It has a much larger fleet of servers in a wider range of countries. And it also has specialized servers for unblocking region-restricted content. In our testing, we found that CyberGhost could unblock Netflix, while Norton didn’t manage to access it.

Is Norton Secure VPN cheaper than CyberGhost?

It depends on which plan you go for. If you’re signing up for a 2-year plan, then CyberGhost is cheaper at just $2.19 a month. But if you want a shorter contract, Norton Customer Service Secure VPN offers lower prices, starting from just $4.99 for one month. By contrast, a one-month contract for CyberGhost costs $12.99.

Is CyberGhost better for torrenting than Norton Secure VPN?

Yes, CyberGhost is better for torrenting than Norton Secure VPN because it has plenty of fast P2P specialized servers. Norton Customer Service Secure VPN, on the other hand, only has a few P2P servers. And worse still, the speeds are very slow and unstable, meaning it can take hours to download what you want.

Resource URL: https://customercarehelplines.com/norton-customer-service-secure-vpn-2023/

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